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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C10816 · Issue 352778

Help updated for Tracing Service rules

Resolved in Pega Version 7.4

The help files for tracing services have been updated to reflect that Service Rules cannot be traced in production environment (where the prod level is set to 5) unless the following DSS is set to be 5: Pega-RulesEngine trace/cluster/ServiceRuleWatchMaxProductionLevel

SR-C3565 · Issue 348201

Connector simulations for dotNet evaluated correctly

Resolved in Pega Version 7.4

After upgrade, simulation activity added to a dotNet connector rule resulted in the pyConnectorType being saved as SOAP instead of as dotNet. This was due to the code validating pyConnectorType property value with the Connector class endsWith, and has been fixed.

SR-C4285 · Issue 348400

Added handling for Connect-REST response containing "null"

Resolved in Pega Version 7.4

Connect-REST was generating a NullPointerException when the response value contained 'null'. This has been fixed.

SR-C6601 · Issue 348759

Added handling for Connect-REST response containing "null"

Resolved in Pega Version 7.4

Connect-REST was generating a NullPointerException when the response value contained 'null'. This has been fixed.

SR-B69751 · Issue 325146

Resolved button select error in PegaSurvey

Resolved in Pega Version 7.4

In Pega Survey, the 'Simple Question' with 'Answer mode' of 'RadioButtons' was not working properly: selecting one radio option via mouse click caused another radio option to be selected after the buttons were clicked multiple times. This was traced to legacy code which required an extra refresh in SurveyScripts for a Survey smart shape. This code has now been removed as it is not required in QuestionScripts.

SR-B14783 · Issue 291708

Added image retrieval support to correspondence rule

Resolved in Pega Version 7.4

If images were present in the correspondence rule used to send emails, no images were visible in the emails sent out from Pega after restart. This was traced to 'SendEmailNotification' using the 'StaticContentUtilsImpl.getResolvedFile(String)' engine API to fetch the Image bytes, which did not have the necessary support to fetch 'Data-Content-Image' content. This has been added.

SR-B74711 · Issue 328307

Added image retrieval support to correspondence rule

Resolved in Pega Version 7.4

If images were present in the correspondence rule used to send emails, no images were visible in the emails sent out from Pega after restart. This was traced to 'SendEmailNotification' using the 'StaticContentUtilsImpl.getResolvedFile(String)' engine API to fetch the Image bytes, which did not have the necessary support to fetch 'Data-Content-Image' content. This has been added.

SR-B84855 · Issue 339079

Clarification on DSN Thread Topic parsing

Resolved in Pega Version 7.4

The PDN article regarding parsing DSN emails incorrectly stated that "If the message triggers a DSN, the Thread-Topic value is still intact. You can map the value from this header to a utility named parseThreadTopicHeader in the Message Header section on the Request tab. Be sure to specify the pyInboundEmail page property in the Map To Key field." In actuality, the Thread topic is not intact for all domains; it depends on the email provider. If the thread topic is not present in the DSN mail header, custom logic will need to be added in the email service activity rule to get it from the mail content.

INC-138348 · Issue 599772

Added parameter skipPropertyEvaluation to handle CSS in email HTML

Resolved in Pega Version 8.4.4

While sending an email with custom HTML appended to the email body, a "+" sign in the body was causing the correspondence generation to fail. Investigation showed that if there were CSS classes with braces in the message body, the braces were being removed and replaced via "+" symbol in step 21 of CorrCreate activity. To resolve this, a new Boolean parameter skipPropertyEvaluation has been added in the CorrCreate activity to handle the decision to either evaluate the logic or not, and the pre-requisite will be to resolve all the property references before calling this activity so custom CSS braces { } will be honored when the message body is sent.

INC-140266 · Issue 602076

Search made consistent across environments

Resolved in Pega Version 8.4.4

Search was behaving differently based on whether the user was launching the search by clicking the search icon or hitting enter directly. The search icon passed the classes list and fetched cases based on that, whereas hitting enter performed the search without the classes list unless it was a multi-tenant environment. This has been resolved by updating the pyWorkIDSearch activity to pass application classes list in any environment.

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