Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D47146 · Issue 515647

Pick Values modal updated for deprecated list view handling

Resolved in Pega Version 8.1.8

Pick values were not displaying in the menus below Case Management-> Tools -> My Work, including "Work entered by me", "Work by workbasket", and "Work resolved by me recently". This was due to the use of deprecated list views: the pick values modal was failing to show and hide the busy indicator because the indicator now uses jQuery, but list view does not include jQuery. In order to resolve this, the equivalent Report Definition pyEnteredByMe has now been added under the navigation rule : pzProcessAndCaseRulesMainMenu.

SR-D59504 · Issue 524641

Attachment drag drop searches only current Ajax context

Resolved in Pega Version 8.1.8

When the Interaction for customer service was open and more than 1 task from the sidebar was open, the drag and drop zone was missing on any subsequent Task/Cases past the first. In an Ajax container scenario, getElementByID js was searching in all the containers because they were present in DOM, and it was losing context. To resolve this, the code has been updated to only search in the current context when using an Ajax container.

SR-D76291 · Issue 547842

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.1.8

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

SR-D80120 · Issue 544216

Custom attachment category parameter passed to dropdown

Resolved in Pega Version 8.1.8

Attempting to use the out-of-the-box “Attachments control” which was configured at design time to use a custom category where both the custom category and the section class were in the same work class resulted in the attachment category dropdown defaulting to “File” instead of the custom category. Investigation showed that the custom attachment category name configured on the control was missing in one of the pre-processing activities sequence. To resolve this, the activity Work-.pzInitAttachContent and the initAttachmentPage activity have been updated to pass the custom attachment category parameter.

INC-161463 · Issue 638003

Case Dependency corrected for different access groups

Resolved in Pega Version 8.7

Creating a queue item as part of the case dependency was not working as expected when the access groups of the dependent cases were different. Investigation showed that in this scenario, the logic was looping differently and the DependencyList page in pxCheckFlowDependencies was getting removed. To resolve this, the DependencyList page has been moved so it is processed inside the DependencyList.pxResults loop.

INC-161948 · Issue 638963

Locking settings enabled for circumstanced case types

Resolved in Pega Version 8.7

Optimistic locking options were not present for a circumstanced case type, and the option to select the "Lock parent case when an action is performed on this case" check box was not available. However, when the parent case type was enabled with optimistic locking, a circumstanced child case could inherit a lock from its parent. Because "Lock parent case when an action is performed on this case" was not enabled on the circumstanced child case type, trying to update the parent case from the child case and save the parent case resulted in a "Lock not held on parent" error. This was a missed use case, and has been resolved by enabling locking settings in Case Designer for circumstanced case types.

INC-162168 · Issue 644731

Refresh works for nested lists

Resolved in Pega Version 8.7

After creating Pagelist A with another Pagelist within (B), a section was created with a repeating dynamic layout to display Pagelist A and a button was added with action set to refresh this section. In the embedded section of the repeating dynamic layout, a nested repeating dynamic layout was created for Pagelist B and a button was set to refresh this section. When using this configuration, the refresh was returning the actionID for Pagelist A regardless of which button was used. To resolve this, an update has been made which will iterate over the stack and append the individual indexes to the encoded value in the pzAPICreateJsonForField function.

INC-162763 · Issue 646109

Case creation and Save As performance improvements

Resolved in Pega Version 8.7

Performance improvements have been made to the getApplicationRuleSetList() function to avoid unnecessary and repetitive database calls.

INC-163154 · Issue 638100

Code updated for bulk actions buttons

Resolved in Pega Version 8.7

After upgrade, hovering over the "Filter case" button in pzBullkUpdate and the "Create" and "Clear" buttons in pzBulkAddActions caused them to disappear. The warning "This button generates markup that was used to support the older browsers. It is recommended that you update it to the newer markup" was shown, and an update code button appeared. Some custom rules exhibited the same behavior initially, but worked as expected after updating the code and saving them. This has been resolved by updating the buttons in pzBulkUpdate and pzAddBulkActions with the latest UI technologies used for button control codes.

INC-168368 · Issue 651081

Correct flow actions loaded in multi-thread portal refresh

Resolved in Pega Version 8.7

The member authentication screen was displaying an incorrect flow action on doing browser refresh after creating a new interaction. Refresh is a special case where the parameter retention is different across single-threaded & multi-threaded portals alongside the execution order of activities. In this case, this inconsistency occurred in a multi-threaded portal when newAssignPage had the information to load the proper assignment but the parameter indicated an old index. This has been resolved by adding 'when' conditions to to populate and pass the correct references and labels and to honor the Param.TaskIndex set and sent by UI activities so it's retained in case of multi-thread portals.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us