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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-170051 · Issue 648089

Check added for WorkParty property to catch changes

Resolved in Pega Version 8.4.5

After configuring a send email shape to send email to work parties, proceeding through the flow without work parties and then triggering the send email shape and creating the Fix correspondence assignment worked as expected. If the work party details were later updated and the send email shape was triggered again for the Fix correspondence assignment, the error message "No role defined to work object" appeared. This was an issue with the handling of the email flow the second time through: PyCorrPage.pyCorrPartyRole did not have the work object party details which were added to the work object after the fix correspondence assignment was created, and SendSimpleEmail was not designed to handle the email that needs to be retried during the FixCorrespondence flow call. To resolve this, the system will check whether the pyWorkParty property exists prior to calling the PartyCorrPreferences HTML rule.

INC-171446 · Issue 649616

Updated logic for setting param.PrimaryPage in transfer

Resolved in Pega Version 8.4.5

TransferAssignment was failing intermittently when doing routing either by background processing or manual transfer. Investigation showed this was caused by a null param.PrimaryPage value which resulted in a NullStepPage exception. This has been resolved by adding a Property-Set method just before calling the activity pxTransferAssignment.

INC-172683 · Issue 652827

Check added to set class for inheritance if Work- is not present

Resolved in Pega Version 8.4.5

Bulk Action transfer was not working for Assignments from Data class. Investigation showed that when the interest page class inheritance did not contain Work-, flow action pyTransferAssignment was not able to render as it is present in Work- layer. To resolve this, a check has been added to the pyGetRelevantActions so that if the interest page class inheritance doesn't contain Work-, the case class will be set from the workobj page.

INC-175630 · Issue 653865

Application selections only announced when visible

Resolved in Pega Version 8.4.5

The elements of the application switcher were being announced by the NVDA screen reader even when toggled off, i.e. not visible. The issue was occurring because the focus was remaining at the search bar even after closing the app switcher window, and has been resolved by adding the necessary logic to switch the focus.

INC-176091 · Issue 652122

Busy indicator correctly resolves with Microsoft Internet Explorer upload

Resolved in Pega Version 8.4.5

When using Microsoft Internet Explorer to upload documents, the busy indicator was not resolving after the file was attached. This was due to a missed use case in work done around the timing of the busy indicator when attaching multiple files, and has been resolved by modifying PzMultiFilePath to ensure the busy Indicator is removed when the file count is zero.

INC-177183 · Issue 656492

Refresh assignment checks updated

Resolved in Pega Version 8.4.5

Additional privilege checks have been added to refresh assignment.

INC-
196961 · Issue 693473

Iteration method updated for SetRequiredSkillsCountColumn

Resolved in Pega Version 8.7.1

After update, database utilization spiked and did not drop. Investigation traced this to the use of Local.totalCount in pzSetRequiredSkillsCountColumn, which caused the iteration loop to run more times than necessary. This has been resolved by replacing Local.totalCount with Local.iterationsCount in the iteration.

INC-184040 · Issue 688256

Improved accessibility for Disclosable Documents/attach files/auto selection dropdowns

Resolved in Pega Version 8.7.1

When using Dragon for accessibility, issues were seen when trying to select different options in the dropdowns related to attaching multiple files. This was caused by the legacy grids being used not supporting this type of accessibility functionality, and has been resolved by updating pzAttachFileDDFileList to use an optimized table instead.

INC-186036 · Issue 685370

Field Level Audit updated to handle hierarchical properties

Resolved in Pega Version 8.7.1

Field Audit was not working for the first change of the data selected/provided for a field. The audit was only reflected after the second change was made. When the property involved a series of hierarchies, for example pageprop.pagelist(1).pageprop, the FLA objects will initially use deferred saves and the generated pzinskeys will be added to a savedFLAMap object. However, when the last pageprop was not eligible to save, all the deferred saves of earlier records were cancelled but the inskeys were not removed from the savedFLAMap object. Because of this, the parent FLA records were assumed to have been saved already when those saves were actually deferred. This was a missed use case for hierarchical properties, and has been resolved by adding an update to remove the inskeys from the savedFLAMap object so that in the subsequent property change the audit's FLA records for the parent properties (pageprop.pagelist(1)) will be saved again.

INC-194180 · Issue 701664

GetChildcases handling updated for large numbers of cases

Resolved in Pega Version 8.7.1

When a very high number of child cases being processed contained a wait shape that was dependent on the movement of a parent case, some of the cases were moved to the next step of the flow automatically while others required a manual command to ResumeFlow. In extreme cases where many child cases were waiting, a node crash could occur. This was traced to the pzGetChildcases report having a maximum value of 500 lines, and has been resolved by increasing the maximum number of rows to retrieve to 9999 in the Data Access Tab of the pzGetChildCases report definition. In addition, the pxCheckFlowDependencies activity has been modified to perform with a higher number of cases, and DSS(MaxRecords) logic has been added to split the child cases into multiple queue items for each access group to decrease load on each thread process.

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