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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-160078 · Issue 628839

Work object status correctly set to Resolved after refresh

Resolved in Pega Version 8.6

When using the Refresh option from the Other Actions menu before submitting the flow action, the work object status was not updating to Resolved-Completed. Investigation showed that when performing the Refresh action, the RefreshOnConflicts activity created a Clipboard page named LatestWorkPage with a copy of the work object. This page was not removed after use, causing the Resolved-Completed status to be set on LatestWorkPage instead of pyWorkPage. To resolve this, a step has been added to RefreshOnConflicts to remove LatestWorkPage.

INC-160115 · Issue 627650

Editing Approval flowshape retains decision tree

Resolved in Pega Version 8.6

Editing the Approval flowshape caused the decision tree to become blank when selecting 'Use Business logic' in the dropdown for "Route to dropdown". This was traced to a missed use case for earlier work done on enhancements for email approver shapes regarding retaining previous values while switching back to using the business logic option, and has been resolved.

INC-162550 · Issue 630274

RefreshFor correctly returns validation messages

Resolved in Pega Version 8.6

After upgrade, the PUT method on /api/v1/assignments/{ID}/actions/{actionID}/refresh?refreshFor was not returning validation messages on the child level. This was an unintended consequence of refactoring work done on pzApiCreateJsonForField around the default value calculation, and has been resolved. In addition, an issue with read-only text controls not being localized has been corrected.

INC-164413 · Issue 636126

Updated timestamp handling for duplicate key issue with PyCompleteAutomation

Resolved in Pega Version 8.6

Occasionally a robot failed to complete a case due to a duplicate key exception. This was an issue with the History record creation due to duplicate key erlated to the timestamp, and has been resolved by updating the timestamp handling so that the REST API will use 'getCurrentTimeStampUnique' and for other cases 'pxGetCurrentTimeStampThreadUnique' will be used.

SR-SR-D60505 · Issue 522998

Upload with "Select File" works in Microsoft Internet Explorer

Resolved in Pega Version 8.6

When using Microsoft Internet Explorer, uploading a document was failing on the first try when using the "Select File" button. The second attempt worked as expected. This was an unintended consequence of work done to enable attaching the same file after deleting it, and was related to Internet Explorer calling an "onChange" which caused the "pzAttachFileDDFileList" section which is used to display the attachments uploaded to not be properly refreshed. This has been resolved by updating the pzMultiFilePath control handling of the success and failure of the upload function call.

INC-161463 · Issue 638000

Case Dependency corrected for different access groups

Resolved in Pega Version 8.3.6

Creating a queue item as part of the case dependency was not working as expected when the access groups of the dependent cases were different. Investigation showed that in this scenario, the logic was looping differently and the DependencyList page in pxCheckFlowDependencies was getting removed. To resolve this, the DependencyList page has been moved so it is processed inside the DependencyList.pxResults loop.

INC-163154 · Issue 638097

Code updated for bulk actions buttons

Resolved in Pega Version 8.3.6

After upgrade, hovering over the "Filter case" button in pzBullkUpdate and the "Create" and "Clear" buttons in pzBulkAddActions caused them to disappear. The warning "This button generates markup that was used to support the older browsers. It is recommended that you update it to the newer markup" was shown, and an update code button appeared. Some custom rules exhibited the same behavior initially, but worked as expected after updating the code and saving them. This has been resolved by updating the buttons in pzBulkUpdate and pzAddBulkActions with the latest UI technologies used for button control codes.

INC-164413 · Issue 636125

Updated timestamp handling for duplicate key issue with PyCompleteAutomation

Resolved in Pega Version 8.3.6

Occasionally a robot failed to complete a case due to a duplicate key exception. This was an issue with the History record creation due to duplicate key erlated to the timestamp, and has been resolved by updating the timestamp handling so that the REST API will use 'getCurrentTimeStampUnique' and for other cases 'pxGetCurrentTimeStampThreadUnique' will be used.

INC-172485 · Issue 649053

Check added for WorkParty property to catch changes

Resolved in Pega Version 8.3.6

After configuring a send email shape to send email to work parties, proceeding through the flow without work parties and then triggering the send email shape and creating the Fix correspondence assignment worked as expected. If the work party details were later updated and the send email shape was triggered again for the Fix correspondence assignment, the error message "No role defined to work object" appeared. This was an issue with the handling of the email flow the second time through: PyCorrPage.pyCorrPartyRole did not have the work object party details which were added to the work object after the fix correspondence assignment was created, and SendSimpleEmail was not designed to handle the email that needs to be retried during the FixCorrespondence flow call. To resolve this, the system will check whether the pyWorkParty property exists prior to calling the PartyCorrPreferences HTML rule.

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