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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B91999 · Issue 336429

Smart email reply error fixed

Resolved in Pega Version 7.4

An exception was generated when attempting to reply in SmartEmail. This was traced to different APIs conflicting and overriding the address setting process, and the system has been modified to correct this.

SR-C2673 · Issue 344715

Email addresses passed intact

Resolved in Pega Version 7.4

When sending correspondence with a Bcc recipient, the Bcc recipient Email ID had the last letter removed in "populateRecipients". This has been fixed, and additional checks have been added for the other address fields as well.

SR-B69751 · Issue 325146

Resolved button select error in PegaSurvey

Resolved in Pega Version 7.4

In Pega Survey, the 'Simple Question' with 'Answer mode' of 'RadioButtons' was not working properly: selecting one radio option via mouse click caused another radio option to be selected after the buttons were clicked multiple times. This was traced to legacy code which required an extra refresh in SurveyScripts for a Survey smart shape. This code has now been removed as it is not required in QuestionScripts.

SR-B14783 · Issue 291708

Added image retrieval support to correspondence rule

Resolved in Pega Version 7.4

If images were present in the correspondence rule used to send emails, no images were visible in the emails sent out from Pega after restart. This was traced to 'SendEmailNotification' using the 'StaticContentUtilsImpl.getResolvedFile(String)' engine API to fetch the Image bytes, which did not have the necessary support to fetch 'Data-Content-Image' content. This has been added.

SR-B74711 · Issue 328307

Added image retrieval support to correspondence rule

Resolved in Pega Version 7.4

If images were present in the correspondence rule used to send emails, no images were visible in the emails sent out from Pega after restart. This was traced to 'SendEmailNotification' using the 'StaticContentUtilsImpl.getResolvedFile(String)' engine API to fetch the Image bytes, which did not have the necessary support to fetch 'Data-Content-Image' content. This has been added.

SR-B84855 · Issue 339079

Clarification on DSN Thread Topic parsing

Resolved in Pega Version 7.4

The PDN article regarding parsing DSN emails incorrectly stated that "If the message triggers a DSN, the Thread-Topic value is still intact. You can map the value from this header to a utility named parseThreadTopicHeader in the Message Header section on the Request tab. Be sure to specify the pyInboundEmail page property in the Map To Key field." In actuality, the Thread topic is not intact for all domains; it depends on the email provider. If the thread topic is not present in the DSN mail header, custom logic will need to be added in the email service activity rule to get it from the mail content.

INC-161463 · Issue 638003

Case Dependency corrected for different access groups

Resolved in Pega Version 8.7

Creating a queue item as part of the case dependency was not working as expected when the access groups of the dependent cases were different. Investigation showed that in this scenario, the logic was looping differently and the DependencyList page in pxCheckFlowDependencies was getting removed. To resolve this, the DependencyList page has been moved so it is processed inside the DependencyList.pxResults loop.

INC-161948 · Issue 638963

Locking settings enabled for circumstanced case types

Resolved in Pega Version 8.7

Optimistic locking options were not present for a circumstanced case type, and the option to select the "Lock parent case when an action is performed on this case" check box was not available. However, when the parent case type was enabled with optimistic locking, a circumstanced child case could inherit a lock from its parent. Because "Lock parent case when an action is performed on this case" was not enabled on the circumstanced child case type, trying to update the parent case from the child case and save the parent case resulted in a "Lock not held on parent" error. This was a missed use case, and has been resolved by enabling locking settings in Case Designer for circumstanced case types.

INC-162168 · Issue 644731

Refresh works for nested lists

Resolved in Pega Version 8.7

After creating Pagelist A with another Pagelist within (B), a section was created with a repeating dynamic layout to display Pagelist A and a button was added with action set to refresh this section. In the embedded section of the repeating dynamic layout, a nested repeating dynamic layout was created for Pagelist B and a button was set to refresh this section. When using this configuration, the refresh was returning the actionID for Pagelist A regardless of which button was used. To resolve this, an update has been made which will iterate over the stack and append the individual indexes to the encoded value in the pzAPICreateJsonForField function.

INC-162763 · Issue 646109

Case creation and Save As performance improvements

Resolved in Pega Version 8.7

Performance improvements have been made to the getApplicationRuleSetList() function to avoid unnecessary and repetitive database calls.

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