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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A94083 · Issue 266677

SaveCovered checks for stale Cover

Resolved in Pega Version 7.2.2

When resolving a Covered work object, a stale copy of the Cover was being saved which resulted in the opened Cover assignment becoming invalid. This was caused by the SaveCovered function not checking to see if pyWorkCover was stale or not before calling RecalculateAndSave. This has been resolved by adding steps in SaveCovered to check if pyWorkCover is stale and to open pyWorkCover if it is stale using Obj-Open-By-Handle.

SR-A97281 · Issue 263948

SaveCovered checks for stale Cover

Resolved in Pega Version 7.2.2

When resolving a Covered work object, a stale copy of the Cover was being saved which resulted in the opened Cover assignment becoming invalid. This was caused by the SaveCovered function not checking to see if pyWorkCover was stale or not before calling RecalculateAndSave. This has been resolved by adding steps in SaveCovered to check if pyWorkCover is stale and to open pyWorkCover if it is stale using Obj-Open-By-Handle.

SR-A99477 · Issue 266058

SaveCovered checks for stale Cover

Resolved in Pega Version 7.2.2

When resolving a Covered work object, a stale copy of the Cover was being saved which resulted in the opened Cover assignment becoming invalid. This was caused by the SaveCovered function not checking to see if pyWorkCover was stale or not before calling RecalculateAndSave. This has been resolved by adding steps in SaveCovered to check if pyWorkCover is stale and to open pyWorkCover if it is stale using Obj-Open-By-Handle.

SR-A96203 · Issue 270094

CreateCase rollback corrected

Resolved in Pega Version 7.2.2

While creating a sub-case and getting an error on any end-step of flow, Pega starts the rollback of the process, but was saving pxCoveredInsKeys in the Clipboard page of Case. This was a missing use case in AddCoveredWork to call RemoveFromCover if an error was thrown while creating a child case along with copying page pages from cover to primary, and has been corrected.

SR-A96203 · Issue 266909

CreateCase rollback corrected

Resolved in Pega Version 7.2.2

While creating a sub-case and getting an error on any end-step of flow, Pega starts the rollback of the process, but was saving pxCoveredInsKeys in the Clipboard page of Case. This was a missing use case in AddCoveredWork to call RemoveFromCover if an error was thrown while creating a child case along with copying page pages from cover to primary, and has been corrected.

SR-A91680 · Issue 259008

Resolved Null Pointer Error for resubmit of a corrected case with optimistic locking

Resolved in Pega Version 7.2.2

Work order case creation was throwing a null pointer exception in logs if optimistic locking was enabled on the case type and the case was resubmitted after correcting a validation error. This has been fixed with the addition of a null check for a clipboard page in use.

SR-A99040 · Issue 268520

Cleared email field in FieldMarketer campaign remains blank

Resolved in Pega Version 7.2.2

If the Email field of a FieldMarketer campaign was cleared and saved, closing and then reopening the session filled the email field with the Operator ID, which is not a valid email address. This was traced to Operator Email always defaulting to OperatorID if empty, and the activity has now been modified to not set the email field if empty.

SR-D18725 · Issue 488208

OrgUnit delete works as expected

Resolved in Pega Version 8.4

After creating two organization units such as Unit1 and Unit11 on the same level and mapping one operator to Unit11, attempting to delete Unit1 resulted in an error indicating the operator had to be deleted first even though unit1 had no operator associated with it. This was traced to Obj-List performing a 'like' check instead of exact match check for the deletion, and has been resolved by updating the ValidateDelete activity to do obj-browse instead of obj-list.

SR-D19999 · Issue 488268

Logic updated for displaying email attachments

Resolved in Pega Version 8.4

Once an Email had been sent with attachments, additional attachments could be added to the work object at a later time and would show up when the work object was opened as if they had been part of the original transmission of the message. This was traced to the logic not accounting for for the state of the data-corr-email object and showing all the work object attachments as sent as part of the email irrespective of when the attachment was added. To resolve this, the system has been updated to save all the attachment keys that are sent as part of the email on the data-corr-email instance and use that property while retrieving the list of attachments sent on the email. If the attachment is deleted, no hyperlink will be shown but instead a message on hover on the attachment memo will note that the attachment was deleted and not available for download.

SR-D22415 · Issue 493442

Enhancement added to expose BrowserAttachmentTypeTable

Resolved in Pega Version 8.4

By default, the inline view of PDF files appears with the thread name visible. An enhancement has been made to expose pzBrowserAttachmentTypeTable as a py rule: when the DT is overridden such that return is false for PDF, the inline view is not displayed but instead the PDF is downloaded when clicked.

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