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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-171446 · Issue 649616

Updated logic for setting param.PrimaryPage in transfer

Resolved in Pega Version 8.4.5

TransferAssignment was failing intermittently when doing routing either by background processing or manual transfer. Investigation showed this was caused by a null param.PrimaryPage value which resulted in a NullStepPage exception. This has been resolved by adding a Property-Set method just before calling the activity pxTransferAssignment.

INC-172683 · Issue 652827

Check added to set class for inheritance if Work- is not present

Resolved in Pega Version 8.4.5

Bulk Action transfer was not working for Assignments from Data class. Investigation showed that when the interest page class inheritance did not contain Work-, flow action pyTransferAssignment was not able to render as it is present in Work- layer. To resolve this, a check has been added to the pyGetRelevantActions so that if the interest page class inheritance doesn't contain Work-, the case class will be set from the workobj page.

INC-175630 · Issue 653865

Application selections only announced when visible

Resolved in Pega Version 8.4.5

The elements of the application switcher were being announced by the NVDA screen reader even when toggled off, i.e. not visible. The issue was occurring because the focus was remaining at the search bar even after closing the app switcher window, and has been resolved by adding the necessary logic to switch the focus.

INC-176091 · Issue 652122

Busy indicator correctly resolves with Microsoft Internet Explorer upload

Resolved in Pega Version 8.4.5

When using Microsoft Internet Explorer to upload documents, the busy indicator was not resolving after the file was attached. This was due to a missed use case in work done around the timing of the busy indicator when attaching multiple files, and has been resolved by modifying PzMultiFilePath to ensure the busy Indicator is removed when the file count is zero.

INC-177183 · Issue 656492

Refresh assignment checks updated

Resolved in Pega Version 8.4.5

Additional privilege checks have been added to refresh assignment.

SR-D33359 · Issue 505773

SelectAll properly applied to only the page selected

Resolved in Pega Version 8.2.4

In repeating grid, applying SelectAll on one page resulted in it being applied to the next page as well even though all records in the other page were not selected. Investigation showed that on change, the 'when' condition added to refresh the list was always false. To resolve this, the condition in section pzBulkProcessingCheckbox which refreshes the list once the checkbox is changed has been removed.

SR-D37444 · Issue 507038

WorkBasketGadget control updated for improved backwards compatibility

Resolved in Pega Version 8.2.4

After upgrade, the WorkBasketGadget Control was not retrieving the work queues. This was traced to a backwards compatibility issue introduced when greater security was put in place. The control WorkBasketGadget contains a call to pzEncryptURLActionString that was introduced in 8.x versions of the platform to encrypt URLs to avoid hijacking. The content of the URL relies on the pxRequestor.pxWorkGroup property, which is resolved using pega:reference tags. This approach was working in versions below 8.x, but these tags were not resolved at runtime. To correct this, requestorWorkGroup will be resolved as string and passed as a parameter instead of using pega:reference tags.

SR-D26785 · Issue 495892

Corrected error when persisting temporary work object

Resolved in Pega Version 8.2.4

When persisting a temporary work object using the Persist case shape, the internal assignment handle was not updated to include the work object's ID. Subsequent attempts to access the internal assignment (such as the "Edit" button on the Review Harness) resulted in errors. Investigation showed that when a temporary case was persisted, pyInternalAssignmentHandle was not getting recalculated after pzInsKey was updated. To resolve this, the configuration on the edit button has been modified to use .pxFlow(pzInternalCaseFlow).pxAssignmentKey which is what pyInternalAssignmentHandle declare expression was also returning.

SR-D32525 · Issue 505467

Dirty check added to offer save/discard changes when closing tab

Resolved in Pega Version 8.2.4

With the OOTB section enabled, performing a change in the form (changing a text value, selecting a option in a dropdown, etc.) and closing the case generated an unexpected alert indicating that the case was changed and the modifications were lost. This differs from the previous behavior of showing the section pyDirtyCheckConfirm which offered the opportunity to save the work. This was a missed use case and has been resolved by updating the system to perform a check for the dirty state when closing the interaction and show a modal dialog asking the user to choose either save/discard if dirty.

SR-D29832 · Issue 503225

Corrected image alignment for email case creation

Resolved in Pega Version 8.2.4

An issue with missing image styling when an email was sent to create a case was traced to the Owasp library stripping align attributes from the img tag. This has been fixed.

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