INC-164413 · Issue 636125
Updated timestamp handling for duplicate key issue with PyCompleteAutomation
Resolved in Pega Version 8.3.6
Occasionally a robot failed to complete a case due to a duplicate key exception. This was an issue with the History record creation due to duplicate key erlated to the timestamp, and has been resolved by updating the timestamp handling so that the REST API will use 'getCurrentTimeStampUnique' and for other cases 'pxGetCurrentTimeStampThreadUnique' will be used.
INC-172485 · Issue 649053
Check added for WorkParty property to catch changes
Resolved in Pega Version 8.3.6
After configuring a send email shape to send email to work parties, proceeding through the flow without work parties and then triggering the send email shape and creating the Fix correspondence assignment worked as expected. If the work party details were later updated and the send email shape was triggered again for the Fix correspondence assignment, the error message "No role defined to work object" appeared. This was an issue with the handling of the email flow the second time through: PyCorrPage.pyCorrPartyRole did not have the work object party details which were added to the work object after the fix correspondence assignment was created, and SendSimpleEmail was not designed to handle the email that needs to be retried during the FixCorrespondence flow call. To resolve this, the system will check whether the pyWorkParty property exists prior to calling the PartyCorrPreferences HTML rule.
SR-D68235 · Issue 534783
Stale WorkSearchPreference data cleared when switching apps
Resolved in Pega Version 8.4.1
The D_pyWorkSearchPreferences data page data was not refreshing while switching between apps, causing stale data to be populated under the case search dropdown for all the applications after switching the application from one to another. This has been resolved by removing the D_pyWorkSearchPreferences data page as part of pzProcessApplicationSwitch.
SR-D73536 · Issue 538403
FetchApplicationLogo modified to Filter by rule resolution
Resolved in Pega Version 8.4.1
It was observed that the Report Definition rule "pzFetchApplicationLogo", referenced by Activity rule "pzLoadApplicationLogo", always returned the older version of the Binary File "webwb • pyapp-logo • svg" because it had been set to retrieve a maximum of one record and in this case the results were sorted in an order where the oldest record was at the top. As the Report Definition did not indicate any sorting, most DBMS were returning the results in no particular or predictable order. To resolve this, "Filter by rule resolution" has now been enabled for RD pzFetchApplicationLogo.
SR-D76291 · Issue 547843
Updated retry logic for S3 AddAttachmentFromEmail
Resolved in Pega Version 8.4.1
When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.
SR-D79113 · Issue 543723
Updated DisplayAttachment to handle SIngleClick download from Case Worker portal
Resolved in Pega Version 8.4.1
On using the script "pega.ui.HarnessActions.doAttachmentSingleClick" in the Worker portal to download attachments displayed within a screen flow, the entire application was hanging and no action was invoked even on clicking the Continue or Finish buttons of the screen flow. Whenever an attachment is downloaded using the script function pega.ui.HarnessActions.doAttachmentSingleClick() , an iframe is used and changetracker is called to communicate data between different iframes. However, the case worker portal is a single thread model while the manager and admin portals are multi threaded, which resulted in changetracker freezing on the worker portal. To resolve this, the DisplayAttachment HTML rule has been updated to build the necessary changeTrackerMap for the worker portal.
SR-D84480 · Issue 546189
FilterHistory decision tree used for audit log status
Resolved in Pega Version 8.4.1
Attempting to use the “FilterHistory” decision tree in the work class to return value “false” for “pyCloseOpenAssignmentsOnResolution” to hide the “pyCloseOpenAssignmentsOnResolution” field value (“Unfinished assignments were cleaned up by the system after the completion.. ”) from history was not working as expected, and still returned the audit message. This was due to the system setting this AuditNote parameter within the “pzProcessResolutionStage” activity, where Param.UpdateHistory was set to true always. In order to support more flexibility, the Param.updateHistory paramter in step3 of the pzProcessResolutionStage activity will be set based on the FilterHistory decision tree. When set to false in FilterHistory decision tree, pyCloseOpenAssignmentsOnResolution will be set as false and audit will not be logged.
SR-D84754 · Issue 548165
Resolved erroneous problem assignment error
Resolved in Pega Version 8.4.1
If a user processed a work item while the SLA agent was also attempting to process it, it sometimes resulted in an assignment with the error: "Error: Flow Not At Task." In this scenario, an error message was displayed stating that "Assignment already completed" even though the assignment was not yet finished, causing confusion. Investigation showed that in cases where the success indicator was -28, the assignment was marked as problem assignment even though it was processed. To resolve this, the system has been updated to skip marking the assignment as a problem when the success indicator is -28.
SR-D88141 · Issue 550010
TemplateButton field correctly set read-only
Resolved in Pega Version 8.4.1
When a control was added to a section using the DX API, a pyTemplateButton field was added to the XML definition of the section with read-only set to 'false'. This has been corrected so the pyTemplate Button field does not allow input.
SR-A23106 · Issue 251959
Wait enhanced to maintain case status for multiple children
Resolved in Pega Version 7.2.2
A Parent case that was configured to resume when the sub-case reached a particular status using "Pending-ParentCaseResume" was not working as expected if there were multiple child cases for a single parent. This was due to the Wait shape taking the current status of the activator (first child case resolved) instead of the dependency status for which the wait shape should be looking for (subsequent child case), and has been fixed by establishing a new property on the Activator page to hold the dependency status and rely on this while checking if the activator has crossed the desired status.