SR-A24114 · Issue 246936
Removed hardcoding from pyWorkPage
Resolved in Pega Version 7.2.1
The function pzIsAFollower contains "pyWorkPage", which is hard-coded to get the handle of the Primary Page. However, if the primary page was a different named page and not pyWorkPage, an exception was generated. This has been resolved by removing the hardcoding in pzIsAFollower().An overloaded function has been created for pzIsAFollower() which takes reference page name as parameter, and the when rule which calls this utility function to pass the parameter has been updated.
SR-A24421 · Issue 247092
Case Audit section localized
Resolved in Pega Version 7.2.1
The ChangeStageAutomatic field value was not showing the localized value in audit due to the ChangeStageAutomatic field value not being properly picked when encountering a blank field. To fix this, Embed-ListParams.getHistoryList will set the localized pyMemo instead of the direct pyMemo in pyMessageKey when it is blank.
SR-A24444 · Issue 247096
Page name in pxCreateTopCase dynamically generated
Resolved in Pega Version 7.2.1
The page name of the Top case being created was hard-coded in pxCreateTopCase, causing corrupted data in FW. This has been fixed by dynamically generating the page name and removing it as well at the end of pxCreateTopCase.
SR-A24797 · Issue 247605
Localization added to reassign statement in Audit -> History
Resolved in Pega Version 7.2.1
The Audit->History reassign statement "This assignment has been reassigned to Operator ?, as ? is unavailable" was not localized due to the string being hardcoded without using field values. Localization has been added through the newly created field value ROUTINGREASSIGNEDTOSUBSTITUE to be used in the checkForSubstitute function.
SR-A27978 · Issue 248681
"Grand Total" localized
Resolved in Pega Version 7.2.1
Localization has been added for the pyFieldCaption property "Grand Total" .
SR-A62507 · Issue 249049
"Grand Total" localized
Resolved in Pega Version 7.2.1
Localization has been added for the pyFieldCaption property "Grand Total" .
SR-A8117 · Issue 227498
Assign-pzResetAssignmentSLA retains SLA on drag and drop
Resolved in Pega Version 7.2.1
The out-of-the-box Assign-pzResetAssignmentSLA activity passed "Workpage" as parameter instead of "param.WorkPage", causing assignments that were dragged and dropped in the Case Manager portal to lose their SLAs. To resolve this, the Assign-pzResetAssignmentSLA activity has been updated to pass param.WorkPage instead of WorkPage
INC-147457 · Issue 621708
Elapsed time in Work History Table includes sub-flow
Resolved in Pega Version 8.4.5
Elapsed times were not captured when an assignment was in a wait shape followed by a utility which set a ticket and moved the assignment to a sub-flow. Investigation showed that when flow execution is in a sub-flow and a ticket is raised, the assignment in sub-flow was removed but audit history was not captured. To handle this scenario, the functions pzCleanSplitForTicket and pzRemoveFlowForTicket have been added, and FlowMethodBody FUA has been modified to include pzCleanSplitForTicket instead of CleanSplit.
INC-149213 · Issue 608519
Email attachments properly displayed in mobile browsers
Resolved in Pega Version 8.4.5
When attempting to use any mobile browser to open the email attachment of a work object, a blank HTML page appeared before the email attachment was shown. The blank page did not appear if the mobile browser was set to use "Desktop mode" or "PC mode". This has been resolved by updating the BAC registration method so that correspondence attachments are properly opened in all mobile browsers and HC apps for all channel types. An additional issue of a blank window appearing on IOS devices that was caused by correspondence attachments opening in a new window instead of opening in the current window has also been corrected.
INC-153801 · Issue 625945
Modified handling for updating SLA on Bulk Agent items
Resolved in Pega Version 8.4.5
While transferring SLA-configured assignments to the work basket using the Bulk Agent in background processing, the assignment handle of the SLA item was not getting updated to the work basket assignment handle. The error "duplicate key value violates unique constraint" was logged. This was due to the system not being able to dequeue the SLA item while it was locked by the Queue Manager as part of the background bulk processing, preventing the assignment handle from being updated on the SLA item. To resolve this, the system will perform a direct database open of the SLA item so the assignment handle is updated.