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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D29114 · Issue 499930

Added handling for bulleted text insert triggering audit

Resolved in Pega Version 8.3.1

When a bulleted text (copied from an email or rich text ) was used in the text area property, the audit considered it as a change even when there was no change. This was tracked to the field value 'pyHistoryMemo • ChangeTrack_Add' in @baseclass which is being used to get the localized value for audit memo: the field value accepts only 2 parameters, but the inserted text area input contained the '\t' that is used for parameter translation. To resolve this, the system will call the addMemoForSecurityChangeTracking utility method to replace all \t's present in both the Current Value and Previous value with 'empty' such that no '\t' characters are available in either of the string parameters.

SR-D37444 · Issue 507037

WorkBasketGadget control updated for improved backwards compatibility

Resolved in Pega Version 8.3.1

After upgrade, the WorkBasketGadget Control was not retrieving the work queues. This was traced to a backwards compatibility issue introduced when greater security was put in place. The control WorkBasketGadget contains a call to pzEncryptURLActionString that was introduced in 8.x versions of the platform to encrypt URLs to avoid hijacking. The content of the URL relies on the pxRequestor.pxWorkGroup property, which is resolved using pega:reference tags. This approach was working in versions below 8.x, but these tags were not resolved at runtime. To correct this, requestorWorkGroup will be resolved as string and passed as a parameter instead of using pega:reference tags.

SR-D50144 · Issue 513684

Dynamic RTE support added to Word document generation

Resolved in Pega Version 8.3.1

Pega document generation from a Word template was not properly replacing field codes in the document header or footer and failed to render images embedded in rich text fields. An enhancement has now been added to pzGenerateDocument which will support dynamic content from RTE.

SR-D5904 · Issue 488562

Discard changes dialog now showing for local actions

Resolved in Pega Version 8.3.1

After having modified case data without saving and clicking on a menu entry (left menu, search, ...), the system shows a dialog box to ask the user to confirm it is ok to discard changes. However, this confirmation dialog did not work with local actions, leading users to lose their work without any warning nor any way to step back. This was traced to a difference in the dirty form check, which was not present when launching a local action from a case. An enhancement has now been added to the handleMenuAction js function in pypega_ui_harnessactions.js which will perform a dirty form check with a prompt.

SR-D16543 · Issue 487945

Thread cleanup improved for application switching to resolve skin issue

Resolved in Pega Version 8.3.1

After opening a Case from the HR application and then switching to another application to open another case, the Review Harness skin control was not loading correctly. This was traced to a thread cleanup issue relating to the Portal: on application switch, the system should clean up all threads created on the current application before switching to new application, but in this case thread cleanup was not happening as expected due to conflicts in the unload event handling. This has been corrected.

INC-135335 · Issue 588510

Parent flow next step will take precedence over sub-process

Resolved in Pega Version 8.5.1

A Breadcrumb configured in the screen flow was not displaying at the last assignment when there were multiple embedded sub processes and the last assignment was called in a sub process. This was traced to the parent flow next step information not being passed due to the next step in the sub process being marked as an end shape. To resolve this, the pzFlowSteps7 html control has been updated to pass the parent flow's next step information in this situation.

SR-D77719 · Issue 569769

OpenIfStale updated to resolve optimistic locking race condition

Resolved in Pega Version 8.5.1

A race condition was created in optimistic locking by having two assignments save at overlapping times. This has been resolved by modifying the pzShowConflicts activity to use a version of openIfStale which will consider a workpage as stale even if the difference in pxUpdateDatetime is in milliseconds.

INC-134912 · Issue 581326

Handling updated for wait shapes with different outgoing connector flow actions

Resolved in Pega Version 8.5.1

After configuring a flow with a wait shape that by default used the pyContinueAfterWait flow action for the outgoing connector of the wait shape refer, adding any other valid flow action resulted in the error "Action To Take must be a valid flow action for this assignment". This was due to the post-processing of the connector properties modal updating the ActionToTake value based on wait shape, so that changing the flow action on a connector caused the validation on save to fail if the ActionToTake on wait shape and the connector flow action did not match. To resolve this, the system has been modified to validate a wait shape with different flow action on the outgoing connector.

SR-D59283 · Issue 523207

Check added for WorkParty property to catch changes

Resolved in Pega Version 8.5.1

After configuring a send email shape to send email to work parties, proceeding through the flow without work parties and then triggering the send email shape and creating the Fix correspondence assignment worked as expected. If the work party details were later updated and the send email shape was triggered again for the Fix correspondence assignment, the error message "No role defined to work object" appeared. This was an issue with the handling of the email flow the second time through: PyCorrPage.pyCorrPartyRole did not have the work object party details which were added to the work object after the fix correspondence assignment was created, and SendSimpleEmail was not designed to handle the email that needs to be retried during the FixCorrespondence flow call. To resolve this, the system will check whether the pyWorkParty property exists prior to calling the PartyCorrPreferences HTML rule.

INC-136208 · Issue 585226

Case history filter added for manual instantiation of Child Case

Resolved in Pega Version 8.5.1

After upgrade from v7.4 to v8.3, creating any child case from a parent case unexpectedly added the audit history "Child case xxxxx has been manually instantiated" to the parent case. In order to make this customizable, an "isHistoryAvailable" function has been added in the 'when' condition of "AddCoveredWork" Activity's "History-Add" Step. This will use the FilterHistory decision tree, which now has a setting for "ChildCaseInsAudit" to control whether or not the manual Instantiation of a Child Case will appear in the case history. The default is "true"; setting it to "false" will suppress the message.

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