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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-127452 · Issue 192406

Case match duplicate check resolved

Resolved in Pega Version 7.1.8

A case match rule to check for duplicates with adding an expression in weighted condition was giving a runtime error due to incorrect page referencing in java step of activity 'RunDuplicateCasesReport' that was attempting to obtain the property from the RD page (which was using a different structure). The page reference has been updated to correct this issue.

SR-130208 · Issue 198155

Handling added for step page call to DeleteAssignment

Resolved in Pega Version 7.1.8

After upgrade, the pxDeleteAssignment with step page Assign-Workbasket was not working as expected. The error was traced to the 'DETERMINELOCKSTRING' activity being available in Work- class while the local customization was passing the Assign- page as the steps page. Handling has been added for cases when the activity gets called on a page other than primary work page.

SR-130526 · Issue 200786

Modified 'save as' to update workgroups across nodes

Resolved in Pega Version 7.1.8

On a multi-node environment, 'Bulk Actions' was not showing all of the workbaskets after a product rule with a workbasket data instance was imported to one node and not others. This was a lookuplist cache issue caused by 'save as' not updating the workgroups, and has been resolved.

SR-130751 · Issue 198798

Clarified handling of unlocked work objects in multinode environments

Resolved in Pega Version 7.1.8

Release lock was not working correctly on a multinode environment. When trying to release the lock from same operator different requestor from different nodes, the error "Unable to unlock this work object" was generated. In a multinode environment, system pulse takes time to update the cache across the nodes, hence the option is not effective immediately. Messaging has been updated to reflect this delay. Once System pulse executes then other requestor will be able to work on this item.

SR-132538 · Issue 201237

Updated RD handling for WorkBasketAssignments

Resolved in Pega Version 7.1.8

After upgrade, if the Assign-WorkBasket pyWorkBasketAssignmentsDefinition report definition included the WHERE criteria .pxSystemFlow== 'FALSE', workbasket assignments for existing cases were not displayed in the harness. This was due to the new PXSYSTEMFLOW column in the pc_assign_workbasket DB table not properly handling this criteria, and a check has been added to resolve this.

SR-129239 · Issue 200337

Added handling for Flow not at Task error

Resolved in Pega Version 7.1.8

Flow not at task and flow removed errors were appearing sporadically. This happened when the trigger fired off the commit inside the post-processing called CorrUpdateNoWO and returned a stale copy of the Workobject, and was complicated by an assumption that was trying to iterate over "pzInternalCaseFlow". This has been addressed in the CORRUPDATENOWO activity.

SR-131217 · Issue 199744

Stopped unexpected trigger caused by attaching note with gadget

Resolved in Pega Version 7.1.8

Declarative rules were being fired every time a note was attached to a work object using the "Notes" gadget (not advanced notes link). To fix this, the pxAttachNote activity has been updated to not trigger the declarative chaining in this scenario.

SR-129197 · Issue 197995

Fixed Silverlight "Create Word Document" error

Resolved in Pega Version 7.2.1

A Silverlight issue appeared while using "Create word document". The older flow action CreateMergedWordDoc was running on the Current Page Context and had a reference to the Word Template used in the PegaSample application. To resolve this, the new Flow Action 'pyCreateWordDocumentCMGallery' has been created. This runs on the pyFlowActionTestPage page and uses the new Word Template pyCMTemplate which has limited set of related properties.

SR-A11534 · Issue 227038

ExecuteSLA activity modified to avoid requeue errors

Resolved in Pega Version 7.2.1

When a broken process SLA was requeued, it went back into the broken queue because the underlying problem assignment was never marked as repaired on requeue. When execution of SLA fails, the assignments are marked as problem assignments in ExecuteSLA activity. The ExecuteSLA activity has now been changed to avoid creating a assignment error by instead using Obj-Cancel to roll back the assignment submission so items can be requeued directly from the SMA portal.

SR-A11665 · Issue 229766

Fixed Bulk Process deselecting some sorted items

Resolved in Pega Version 7.2.1

In Internet Explorer using Bulk Processing, after selecting a column to re-order and several individual items resulted in unexpected checkbox results where certain selected items were deselected and not processed. These items could later be processed individually. The logic has been updated to ensure proper checkbox handling with all browsers.

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