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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A4308 · Issue 211808

Corrected revalidateAndSave modifying the 'Applies to' class

Resolved in Pega Version 7.1.9

During upgrade, revalidateAndSave was modifying the 'Applies to' class of the included rule. The issue was caused by modification of the pyIncludedRuleXML in the flow action / section rules that holds the included section's information; flow action was depending on this page to set the class, but since this page no longer existed the class was defaulting to the current flow action's primary class. To resolve this, if pyPrompt class is blank in activity Rule-Obj-FlowAction.OpenDefaults, the system will try to get the page name from the flow action rule, iterate across its pages and classes, and find the class name where the page name matches and set that as the applies to class for the flow action's section.

SR-A4840 · Issue 212310

Resolved privilege issue for Attach Rule

Resolved in Pega Version 7.1.9

A RuleNotFound error was generated if a 'when' rule was part of a custom attachment category rule (specified for access control) and there was an attempt to add an attachment when the WO was opened in Review mode or if an attachment was being added to a resolved WO. Due to the error, the customer category was not then available in the category drop down list. This was due to GetListOfAttachmentCategories referring to newAssignPage to get the reference page and failing the privilege check. This has been resolved by updating the steps to default to pyWorkPage for the local variable.

SR-A4940 · Issue 211386

Improved performance for large History-Work reports

Resolved in Pega Version 7.1.9

When History-Work- contained a very large number of rows, performance issues were seen while running the History-Work-.pyGetStatusChanges report. To resolve this, the RD History-Work-.pyGetStatusChanges has been updated with modified filtering conditions and improved error handling for blank param.InsKey fields.

SR-A5054 · Issue 211505

Corrected revalidateAndSave modifying the 'Applies to' class

Resolved in Pega Version 7.1.9

During upgrade, revalidateAndSave was modifying the 'Applies to' class of the included rule. The issue was caused by modification of the pyIncludedRuleXML in the flow action / section rules that holds the included section's information; flow action was depending on this page to set the class, but since this page no longer existed the class was defaulting to the current flow action's primary class. To resolve this, if pyPrompt class is blank in activity Rule-Obj-FlowAction.OpenDefaults, the system will try to get the page name from the flow action rule, iterate across its pages and classes, and find the class name where the page name matches and set that as the applies to class for the flow action's section.

SR-A903 · Issue 204613

Added handling for agent activity with no primary page

Resolved in Pega Version 7.1.9

Running an agent activity with no primary page generated an NPE even though all step pages were correctly specified. This was caused by the out-of-the-box referring to the nonexistent primary page in a context where it was not necessary. While there was a workaround of specifying a primary page for the agent activity, a change has been made to set and retrieve messages from pyPDFAttachWorkPage instead of a primary page in this situation.

SR-D39264 · Issue 518840

Multiple files uploaded using "select file" will be handled asynchronously

Resolved in Pega Version 8.2.6

In order to resolve an intermittent error when uploading multiple files using the "select file" button, each file will be uploaded asynchronously to avoid overloading the browser threshold.

SR-D47146 · Issue 515648

Pick Values modal updated for deprecated list view handling

Resolved in Pega Version 8.2.6

Pick values were not displaying in the menus below Case Management-> Tools -> My Work, including "Work entered by me", "Work by workbasket", and "Work resolved by me recently". This was due to the use of deprecated list views: the pick values modal was failing to show and hide the busy indicator because the indicator now uses jQuery, but list view does not include jQuery. In order to resolve this, the equivalent Report Definition pyEnteredByMe has now been added under the navigation rule : pzProcessAndCaseRulesMainMenu.

SR-D48242 · Issue 513541

Export to Excel cell style control added for Case Management

Resolved in Pega Version 8.2.6

If a column were formatted with an auto generated numeric control, a new cell style was generated for every row during the Export to Excel process. Since there is a limit on the amount of cell styles, once the number of rows in the file was greater than 64000, an error was generated. To resolve this, the system will disable the creation of a new cell style for every instance when an auto-generated numeric control is used for Export to Excel in Case Management.

SR-D51535 · Issue 519475

Enhanced discrimination for tasks in MyPega spaces

Resolved in Pega Version 8.2.6

When using My Pega for spaces and tasks, using drag and drop to move many cases around quickly resulted in tasks intermittently ending up in a state where they could not be updated further and became unusable. Analysis showed that because the milliseconds part of the update time was rounded, the logic of comparing for value between 0 and 1000 failed when the comparison returned -ve value. To resolve this, the comparison has been modified to !=0 and the 'when' rule pyContinueTaskProcessing has been added as an extension along with the appropriate usage guide to restrict processing. By default, the system will consider task name, description, due date, assignee, and rank properties; if more properties are needed to evaluate, this when rule can help.

SR-D59482 · Issue 521508

Corrected generated Excel saving decimal values as text

Resolved in Pega Version 8.2.6

When using RDB-List to fetch the data from the database for the clipboard and then using pxGenerateExcelFile to generate an excel file from that with a provided RFB template file, some decimal properties were stored in text format instead of numeric. This has been resolved by updating the API.

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