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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A4308 · Issue 211808

Corrected revalidateAndSave modifying the 'Applies to' class

Resolved in Pega Version 7.1.9

During upgrade, revalidateAndSave was modifying the 'Applies to' class of the included rule. The issue was caused by modification of the pyIncludedRuleXML in the flow action / section rules that holds the included section's information; flow action was depending on this page to set the class, but since this page no longer existed the class was defaulting to the current flow action's primary class. To resolve this, if pyPrompt class is blank in activity Rule-Obj-FlowAction.OpenDefaults, the system will try to get the page name from the flow action rule, iterate across its pages and classes, and find the class name where the page name matches and set that as the applies to class for the flow action's section.

SR-A4840 · Issue 212310

Resolved privilege issue for Attach Rule

Resolved in Pega Version 7.1.9

A RuleNotFound error was generated if a 'when' rule was part of a custom attachment category rule (specified for access control) and there was an attempt to add an attachment when the WO was opened in Review mode or if an attachment was being added to a resolved WO. Due to the error, the customer category was not then available in the category drop down list. This was due to GetListOfAttachmentCategories referring to newAssignPage to get the reference page and failing the privilege check. This has been resolved by updating the steps to default to pyWorkPage for the local variable.

SR-A4940 · Issue 211386

Improved performance for large History-Work reports

Resolved in Pega Version 7.1.9

When History-Work- contained a very large number of rows, performance issues were seen while running the History-Work-.pyGetStatusChanges report. To resolve this, the RD History-Work-.pyGetStatusChanges has been updated with modified filtering conditions and improved error handling for blank param.InsKey fields.

SR-A5054 · Issue 211505

Corrected revalidateAndSave modifying the 'Applies to' class

Resolved in Pega Version 7.1.9

During upgrade, revalidateAndSave was modifying the 'Applies to' class of the included rule. The issue was caused by modification of the pyIncludedRuleXML in the flow action / section rules that holds the included section's information; flow action was depending on this page to set the class, but since this page no longer existed the class was defaulting to the current flow action's primary class. To resolve this, if pyPrompt class is blank in activity Rule-Obj-FlowAction.OpenDefaults, the system will try to get the page name from the flow action rule, iterate across its pages and classes, and find the class name where the page name matches and set that as the applies to class for the flow action's section.

SR-A903 · Issue 204613

Added handling for agent activity with no primary page

Resolved in Pega Version 7.1.9

Running an agent activity with no primary page generated an NPE even though all step pages were correctly specified. This was caused by the out-of-the-box referring to the nonexistent primary page in a context where it was not necessary. While there was a workaround of specifying a primary page for the agent activity, a change has been made to set and retrieve messages from pyPDFAttachWorkPage instead of a primary page in this situation.

INC-121435 · Issue 563875

Handling added for null requiredskillcount on assignment

Resolved in Pega Version 8.2.7

If the property pxRequiredSkillCount was blank on an assignment when moved to a workbasket, it was never presented for Get Next Work. To resolve this, handling has been added which will change the null to 0 so the assignment is properly queued.

INC-122149 · Issue 562783

Corrected approval step task message

Resolved in Pega Version 8.2.7

When a case progressed to the approval step, the task name did not properly appear as part of the "Please approve or reject this" message. In another scenario, a portal which supported locale switching was not translating "Please approve or reject this" when the locale was switched, but instead displayed the message in the original language. Investigation traced this to the pzInstructionsForApproval data transform storing the localized field value, causing it to persist inappropriately. This has been resolved.

INC-127077 · Issue 564107

Busy indicator appears when uploading via Select

Resolved in Pega Version 8.2.7

After update, the “loading symbol” (busy indicator) was not appearing while uploading large attachments using the Select button. This was a missed use case in recent changes to related to AsyncUpload, and has been resolved.

SR-D76291 · Issue 547840

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.2.7

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

SR-D92352 · Issue 553616

Completed onChange will reset FileInput value to null

Resolved in Pega Version 8.2.7

When attaching a file using the "Select File" button, it was not possible to attach the same file after deleting it. Re-attaching the file worked as expected when using Drag and Drop. Investigation showed that the onchange event occurred only when the value of an element was changed, so in this case trying to attach the same file did not change the value of the element and did not fire the onchange. To resolve this, the value of FileInput in pzMultiFilePath Control will be set to null at the end of the onChange event so that an onChange event will be triggered next time even if the same file is added.

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