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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-127452 · Issue 192406

Case match duplicate check resolved

Resolved in Pega Version 7.1.8

A case match rule to check for duplicates with adding an expression in weighted condition was giving a runtime error due to incorrect page referencing in java step of activity 'RunDuplicateCasesReport' that was attempting to obtain the property from the RD page (which was using a different structure). The page reference has been updated to correct this issue.

SR-130208 · Issue 198155

Handling added for step page call to DeleteAssignment

Resolved in Pega Version 7.1.8

After upgrade, the pxDeleteAssignment with step page Assign-Workbasket was not working as expected. The error was traced to the 'DETERMINELOCKSTRING' activity being available in Work- class while the local customization was passing the Assign- page as the steps page. Handling has been added for cases when the activity gets called on a page other than primary work page.

SR-130526 · Issue 200786

Modified 'save as' to update workgroups across nodes

Resolved in Pega Version 7.1.8

On a multi-node environment, 'Bulk Actions' was not showing all of the workbaskets after a product rule with a workbasket data instance was imported to one node and not others. This was a lookuplist cache issue caused by 'save as' not updating the workgroups, and has been resolved.

SR-130751 · Issue 198798

Clarified handling of unlocked work objects in multinode environments

Resolved in Pega Version 7.1.8

Release lock was not working correctly on a multinode environment. When trying to release the lock from same operator different requestor from different nodes, the error "Unable to unlock this work object" was generated. In a multinode environment, system pulse takes time to update the cache across the nodes, hence the option is not effective immediately. Messaging has been updated to reflect this delay. Once System pulse executes then other requestor will be able to work on this item.

SR-132538 · Issue 201237

Updated RD handling for WorkBasketAssignments

Resolved in Pega Version 7.1.8

After upgrade, if the Assign-WorkBasket pyWorkBasketAssignmentsDefinition report definition included the WHERE criteria .pxSystemFlow== 'FALSE', workbasket assignments for existing cases were not displayed in the harness. This was due to the new PXSYSTEMFLOW column in the pc_assign_workbasket DB table not properly handling this criteria, and a check has been added to resolve this.

SR-129239 · Issue 200337

Added handling for Flow not at Task error

Resolved in Pega Version 7.1.8

Flow not at task and flow removed errors were appearing sporadically. This happened when the trigger fired off the commit inside the post-processing called CorrUpdateNoWO and returned a stale copy of the Workobject, and was complicated by an assumption that was trying to iterate over "pzInternalCaseFlow". This has been addressed in the CORRUPDATENOWO activity.

SR-131217 · Issue 199744

Stopped unexpected trigger caused by attaching note with gadget

Resolved in Pega Version 7.1.8

Declarative rules were being fired every time a note was attached to a work object using the "Notes" gadget (not advanced notes link). To fix this, the pxAttachNote activity has been updated to not trigger the declarative chaining in this scenario.

INC-188469 · Issue 714844

Updated retainLock for DoClose activity

Resolved in Pega Version 8.6.5

After sending an external email notification from a case, attempting to use the "close" button resulted in an access denied error. This was traced to a missed use case for recent security improvements which resulted in not setting the required parameter retainLock for the DoClose activity, and has been resolved.

INC-208394 · Issue 713554

Error handling updated for Data-Work-Attach-File

Resolved in Pega Version 8.6.5

If a file is uploaded which has the same name as an existing case attachment or if any issue happens during file attachment, the attachment will fail and an error message is displayed with an option to cancel the operation. However, even if the upload was not successful the related Data-WorkAttach-File instance was created and persisted in the Workattach table. Investigation showed this was caused by the process for persisting the Data-WorkAttach-File record occurring prior to the process that returns the errors, and this has been resolved.

INC-209404 · Issue 710406

MultiFilePath supports file upload with leading special character

Resolved in Pega Version 8.6.5

Updates have been made to the pzMultiFilePath control in order to support uploading a file with a special character such as "%" at the beginning of the name.

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