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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

INC-121435 · Issue 563875

Handling added for null requiredskillcount on assignment

Resolved in Pega Version 8.2.7

If the property pxRequiredSkillCount was blank on an assignment when moved to a workbasket, it was never presented for Get Next Work. To resolve this, handling has been added which will change the null to 0 so the assignment is properly queued.

INC-122149 · Issue 562783

Corrected approval step task message

Resolved in Pega Version 8.2.7

When a case progressed to the approval step, the task name did not properly appear as part of the "Please approve or reject this" message. In another scenario, a portal which supported locale switching was not translating "Please approve or reject this" when the locale was switched, but instead displayed the message in the original language. Investigation traced this to the pzInstructionsForApproval data transform storing the localized field value, causing it to persist inappropriately. This has been resolved.

INC-127077 · Issue 564107

Busy indicator appears when uploading via Select

Resolved in Pega Version 8.2.7

After update, the “loading symbol” (busy indicator) was not appearing while uploading large attachments using the Select button. This was a missed use case in recent changes to related to AsyncUpload, and has been resolved.

SR-D76291 · Issue 547840

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.2.7

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

SR-D92352 · Issue 553616

Completed onChange will reset FileInput value to null

Resolved in Pega Version 8.2.7

When attaching a file using the "Select File" button, it was not possible to attach the same file after deleting it. Re-attaching the file worked as expected when using Drag and Drop. Investigation showed that the onchange event occurred only when the value of an element was changed, so in this case trying to attach the same file did not change the value of the element and did not fire the onchange. To resolve this, the value of FileInput in pzMultiFilePath Control will be set to null at the end of the onChange event so that an onChange event will be triggered next time even if the same file is added.

SR-114875 · Issue 171313

Enhanced error handling for WebSphere class conflicts

Resolved in Pega Version 7.1.8

An error caused by a class conflict issue in WebSphere was being generated when exporting Process Flow as XPDL. In order to clarify the limitations in this use, changes have been made to the XSLTRANSLATE Activity to add an extra catch that handles any style sheet errors explicitly and provides an informative error message.

SR-118283 · Issue 180166

Create New Work functionality smoothed for flows across multiple windows

Resolved in Pega Version 7.1.8

The Create New Work functionality in IAC was intermittently rendering incorrect data when opening a workflow in multiple windows. This was found to be a problem with PostDataId generated duplicate IDs for the different requests and has been changed to generate unique IDs.

SR-118795 · Issue 180517

MaxLength enforced for attached notes in properties

Resolved in Pega Version 7.1.8

If a MaxLength was given in the Advance tab for a pynote property from data-workattach-note class, it was still possible for attachments to exceed the MaxLength with no error generated. This was caused by a missing step, and the system will now check if there are any page set messages on Note page before saving.

SR-118902 · Issue 178085

Updated PDF conversion for latest versions of Microsoft Internet Explorer

Resolved in Pega Version 7.1.8

When using the Out-Of-The-Box Flow Action called "ConvertAttachmentToPDF", no error was generated at runtime but the new file attached to the case was not correctly converted. The root cause was the HTML rule called "ActionConvertAttachmentToPDF" which contained JavaScript code that was not fully compatible with the newest releases of the Microsoft Internet Explorer browser. This has been changed.

SR-119160 · Issue 176869

Accessibility enhancement added to case manager portal

Resolved in Pega Version 7.1.8

Some key areas incuding the search field were missing ARIA roles when the landmark menu on the case manager portal was brought up while using NVDA / JAWS screen reader. To remedy this, the landmark menu has been provided with a search field to quickly navigate to search field in Case Manager portal in accessibility mode. A future enhancement is planned for adding ARIA roles to auto generated sections.

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