Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please update your bookmarks. This site will be discontinued in Dec 2024.

Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

SR-128118 · Issue 191010

Workbasket name updated in Case Manager portal

Resolved in Pega Version 7.1.8

When CaseManager portal was launched and any particular WorkBasket selected, the text "WORK IN XXXXX WORKBASKET" was shown. XXXXX was the WorkBasket name, which was being picked from RuleName(Identifier) instead of ShortDescription. This was unexpected, and has been changed.

SR-127754 · Issue 192902

Modified TransferAssignment to pass SLA parameter with Reassign

Resolved in Pega Version 7.1.8

Assigning the work object configured with an SLA from workbasket to worklist using the out-of-the-box Transfer flow function before the Goal/deadline was reached caused the SLA escalation action to not be triggered when the deadline expired. This was due to the UpdateSLA parameter not being sent when Reassign was called as a post processing activity of the Transfer flow action. This flow action has been deprecated in later releases and replaced by the new flow action pyTransferAssignment, and the ReassignAssignment activity has now been modified to pass the updateSLA param while calling Reassign.

SR-127806 · Issue 195855

Sort by ID enhanced to handle custom ID formatting

Resolved in Pega Version 7.1.8

Sort by ID was not working correctly for workbasket/worklist if the workID was in the format String-Number-Number and not in expected format of either String-Number or String-Number-String. The Pega-RULES:compareWorkIDs function responsible for sorting the workID assumed the ID would be in this format because it used pxRefObjectInsName - an internal property that could not be overridden. However, it was possible to create another property in the "Assign-" class of a custom rule set that could be updated with the value of pxRefObjectInsName by iterating it through the list, and then it could be configured in a grid as sortable row which could further be sorted through a custom sort function. An enhancement has been added to the compareWorkIDs function to handle IDs in the String-Number-Number format with additional handling for 2 part vs. 3 part IDs.

SR-127809 · Issue 192785

Stage processing refined for casetype launch

Resolved in Pega Version 7.1.8

If SLA was configured for the case type (case wide SLA) it caused the exception "Reconcile inconsistency in stage processing" once the SLA was triggered. This error also occurred when the flow was run on a modal dialog. This was caused by the pxStageFlowID not being set on the pxFlow of the custom flow being called from the SLA. Any flow started backdoor -- via activity, SLA, subprocess, etc -- should not be considered part of the stage processing, and the code has been updated to ensure flows that are not started in the context of the casetype or stage are no longer logged as part of stage history and do not go into stage flow end processing.

SR-127820 · Issue 192785

Stage processing refined for casetype launch

Resolved in Pega Version 7.1.8

If SLA was configured for the case type (case wide SLA) it caused the exception "Reconcile inconsistency in stage processing" once the SLA was triggered. This error also occurred when the flow was run on a modal dialog. This was caused by the pxStageFlowID not being set on the pxFlow of the custom flow being called from the SLA. Any flow started backdoor -- via activity, SLA, subprocess, etc -- should not be considered part of the stage processing, and the code has been updated to ensure flows that are not started in the context of the casetype or stage are no longer logged as part of stage history and do not go into stage flow end processing.

SR-127961 · Issue 192637

Corrected reference name for doc attached to work object by CreateMergedWordDoc

Resolved in Pega Version 7.1.8

When using the CreateMergedWordDoc flow action to create a document and attach it to the Work Object, the display showed the label used in "pyNote" as the document name. However, opening the document opens it under the category name. This was caused by a mismatch in the handling and has been corrected.

SR-128433 · Issue 194694

Added template to handle certificate needed by Word MacroManager

Resolved in Pega Version 7.1.8

Because the Word macrocode must be signed with a current certificate, a Signed and timestamped template has been added.

SR-128580 · Issue 199345

Localization added for Audit screen

Resolved in Pega Version 7.1.8

Localization was missing from the 'Complete Task' section of the Audit screen. This has been added.

SR-128620 · Issue 193739

MapCases error resolved with blank page check

Resolved in Pega Version 7.1.8

The MapCases function was generating sporadic errors at a Wait Shape or after Updatestatus that required a logout/login before it was possible to proceed with the Case. MapCases runs tools.findPageByHandle(coverinskey) which can lead to an empty page being returned by the engine if one exists, leading to this error; a blank page check has been added that will then use the default work page if the cover key is empty.

SR-129211 · Issue 195705

Ensured expected deadline priority styling in workbasket

Resolved in Pega Version 7.1.8

The WorkBasket summary for the current WorkGroup on the Case Manager Portal was going straight from "normal" (green) styling to "urgent" (red) styling once one of the assignments in the WorkBasket went past Goal but had not yet passed Deadline. The intended behavior should show a "medium" styling until such time as one or more of the assignments is past Deadline. Once past Deadline, the styling should then be "urgent". The incorrect benavior was caused by an ordering problem in the Deadline and GoalTime columns, and code has been inserted to ensure proper behavior.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us