INC-169824 · Issue 655331
Handling added for response command beginning with "call"
Resolved in Pega Version 8.5.5
There was an issue if a response command in a web chatbot channel started with the word "call". This was due to the storage and handling of the commands in the decision table. There was a workaround of avoiding the use of "call" to start a command, but the issue has been resolved by adding quotes around the decision table result to support this response command structure.
INC-170135 · Issue 652522
Rich HTML handling added for outbound email
Resolved in Pega Version 8.5.5
The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.
INC-173193 · Issue 660938
Resolved exception from isArchived
Resolved in Pega Version 8.5.5
After update, the message "ERROR - Could not retrieve the database time" was seen. This was traced to the interactions of the isArchived API with a version of Oracle, and has been resolved by adding code to skip the isArchived() API call if pzIsPegaCloud is set to false.
INC-178990 · Issue 663786
Added handling for reloading portal while ChatBot is active
Resolved in Pega Version 8.5.5
An issue was seen with UI rendering when a customer tried to reload the portal where the chatbot is deployed. Investigation showed that this was caused by the screen going to pyCreate harness instead of ChatPerform harness due tot he unexpected refresh, and has been resolved by updating the handling for the Chat Work page and the business case so that pyWorkPage is always Work-Channel-Chat.
INC-179722 · Issue 659283
Added handling for legacy HTML formatting in Email Manager Bot
Resolved in Pega Version 8.5.5
When implementing Email Manager Bot features, pyBody fields were removing the additional spaces and causing the NLP model to not extract the correct data. Investigation showed HTML formatting from older version of Microsoft Outlook created nbsp; instead of space. This has been resolved by ensuring nbsp is replaced with spaces before calling JSoup clean.
INC-179888 · Issue 663844
Training data correctly added to model
Resolved in Pega Version 8.5.5
Negative training data was not getting added to the entity model. This was traced to logic used to remove consecutive spaces which was incorrectly removing new lines and leading to entity detection of entities such as address line. This logic has now been removed.
INC-183706 · Issue 685830
Added null check for DynamicAppenders
Resolved in Pega Version 8.7.1
Null pointer exceptions were seen for Pulse. This has been resolved by adding a null check in the DSS save/update process.
INC-185117 · Issue 680899
Check added to disable offset support for older versions of Oracle
Resolved in Pega Version 8.7.1
An ORA-00933 error was generated after upgrading from Pega 7.1 to Pega 8.5. This was traced to a conflict between Oracle 11g and the Pega 8.5 platform related to an OFFSET statement being added to a query for a version of Oracle that doesn't support it. The preferred solution is to upgrade Oracle to address this, but in order to support backwards compatibility a check has been added which will disable offset support in Oracle if productversion <=11.
INC-202677 · Issue 698989
Handling added for missing expose.accessGroup property
Resolved in Pega Version 8.7.1
After exposing an existing page group and page list properties along with single value properties using a declare index, running the Column Populator tool prpcServiceUtils to populate the historical data resulted in the single value properties being updated in the exposed column properly, but the page group and page list properties were not updated in the declare index table. On new case creation the declare index tables were updated. This was traced to the default expose.accessGroup not being set for the user, and has been resolved by adding a check and handling that will add the missing property in prpcserviceutils.properties defining the access group for the Rule-Declare-Index of the classes being exposed if it is not present.
INC-192935 · Issue 698695
Inline images retrieved for deferred-load email
Resolved in Pega Version 8.7.1
When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.