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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-127591 · Issue 564818

isAuthenticated checks trimmed for Performance Improvement

Resolved in Pega Version 8.2.7

In order to improve performance, a duplicate check of pxIsRepositoryAuthenticated has been removed from the Function Rule.

INC-127859 · Issue 564619

Email image retrieval switched to Lazy Load

Resolved in Pega Version 8.2.7

In email, multiple images being loaded at once resulted in a performance impact. To resolve this, the fetching of inline images has been modified to use Lazy Load optimization which will retrieve file content from S3 storage on a need basis.

INC-127891 · Issue 564726

Added check for redirects when getting images from S3

Resolved in Pega Version 8.2.7

When retrieving images from S3 storage, a 303 redirect status response code was shown. Investigation showed that using a public URL caused the redirects, and this has been resolved by adding an AG hash while fetching images via an activity.

SR-D87412 · Issue 563227

Support added for multi-language email parsing

Resolved in Pega Version 8.2.7

Parsing an email body for different languages was causing performance issues. To resolve this, an enhancement has been added to support email IVA in seven languages, to use this, override the Work-Channel-Triage.pyParseReplyMail activity and add the required languages in the given parameter.

SR-D90459 · Issue 552661

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.2.7

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D92688 · Issue 551340

Optional feature to improve pxETReport performance

Resolved in Pega Version 8.2.7

Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.

INC-
218457 · Issue 713986

Updated debug logging

Resolved in Pega Version 8.7.2

Debug logging within IndexReferenceSynchronizer and FastLoader has been updated. With this update, IndexReferenceSynchronizer debug logging will indicate what the action is for each instance, FastLoader will include information about the keys being loaded and statements being executed, and duplicate logging has been removed from BatchSQLExecutors.

INC-202004 · Issue 705170

Hotfix documentation updated to point to Hotfix Manager page

Resolved in Pega Version 8.7.2

The readme file attached to hotfix downloads contained an outdated reference to use "PRPC Hotfix Installer on the Update Manager landing page." This has been updated to point to the Hotfix Manager landing page.

INC-205181 · Issue 697801

Warnings pull from report definition page

Resolved in Pega Version 8.7.2

When a report definition filter was used in the "Class instances to include" section of the Product rule, severe warnings appeared noting "Report definition filter performance issues for LookupDataMigration : Using a custom HTML control to format a column may result in poor performance displaying query results. Consider using auto-generated HTML controls". However, the report definition used, LookupDataMigration, has no Custom HTML control in the latest version of the rule, and the "CheckForWarnings" rule for the product was running a report definition in the "Index-Warning" class which has the warnings for all the versions of the rule. This was due to warnings being displayed in the product for the report definition filter without applying rule resolution for report definition, resulting in warnings from all report definition version rules from a ruleset given a report definition name. This has been resolved by adding an update which will use Obj-Open to read the warnings from report definition page instead of looking up for warnings from Index-Warnings table.

INC-205453 · Issue 706570

Pega Keystore supported for hotfix signature verification

Resolved in Pega Version 8.7.2

In order to support custom trust managers which require an alternate method for supplying the root certificate via a platform trust store, an enhancement has been added to allow Pega Keystore to be used as a hotfix verification source. Detailed information on this can be found in https://docs.pega.com/keeping-current-pega/87/verifying-hotfix-authenticity-using-pega-keystore

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