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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-127591 · Issue 564818

isAuthenticated checks trimmed for Performance Improvement

Resolved in Pega Version 8.2.7

In order to improve performance, a duplicate check of pxIsRepositoryAuthenticated has been removed from the Function Rule.

INC-127859 · Issue 564619

Email image retrieval switched to Lazy Load

Resolved in Pega Version 8.2.7

In email, multiple images being loaded at once resulted in a performance impact. To resolve this, the fetching of inline images has been modified to use Lazy Load optimization which will retrieve file content from S3 storage on a need basis.

INC-127891 · Issue 564726

Added check for redirects when getting images from S3

Resolved in Pega Version 8.2.7

When retrieving images from S3 storage, a 303 redirect status response code was shown. Investigation showed that using a public URL caused the redirects, and this has been resolved by adding an AG hash while fetching images via an activity.

SR-D87412 · Issue 563227

Support added for multi-language email parsing

Resolved in Pega Version 8.2.7

Parsing an email body for different languages was causing performance issues. To resolve this, an enhancement has been added to support email IVA in seven languages, to use this, override the Work-Channel-Triage.pyParseReplyMail activity and add the required languages in the given parameter.

SR-D90459 · Issue 552661

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.2.7

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D92688 · Issue 551340

Optional feature to improve pxETReport performance

Resolved in Pega Version 8.2.7

Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.

INC-178002 · Issue 663768

Restore point handling updated for absent pzpvstream column

Resolved in Pega Version 8.5.6

While executing the “get restore point” action for rollback, a PZPVSTREAMerror error occurred with the message "(util.HistoryCollectorDataModel) WARN|Rest|SystemManagement|v2|restorepoint - History collection for the table will be slow because it does not have all of the required columns". This was a missed use case for Robotics Automation not having a pzpvstream column for one of the tables; this has been corrected with a check to validate for pzpvstream column so the system will not seek history records if the pzpvstream column is not present.

INC-185117 · Issue 680898

Check added to disable offset support for older versions of Oracle

Resolved in Pega Version 8.5.6

An ORA-00933 error was generated after upgrading from Pega 7.1 to Pega 8.5. This was traced to a conflict between Oracle 11g and the Pega 8.5 platform related to an OFFSET statement being added to a query for a version of Oracle that doesn't support it. The preferred solution is to upgrade Oracle to address this, but in order to support backwards compatibility a check has been added which will disable offset support in Oracle if productversion <=11.

INC-189781 · Issue 677815

Database Transaction Log update overflow resolved

Resolved in Pega Version 8.5.6

When automatic.resume=false was encountered uring an update, cleaning up the existing codeset from previous updates ended up filling up the database transaction logs and caused the update to fail. This has been resolved by updating the process of clearing the codeset so it doesn't overflow the transaction log.

INC-190722 · Issue 676400

Ruleset Restoration Utility repaired

Resolved in Pega Version 8.5.6

Attempting to use the standard Ruleset Restoration utility after update was resulting in a "Status:fail Operator:Unauthenticated or not available Node:No ID available" error message. This was a missed use case for the refactoring done around importing rules, and was caused by the utility calling the deprecated Importable.isValidImport() method. This has been resolved by updating the import activity to restore its functionality.

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