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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-147654 · Issue 642186

Updates to displaying embedded images in cases

Resolved in Pega Version 8.3.6

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-152776 · Issue 621243

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.3.6

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with < / br >. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-165188 · Issue 635774

Third-party links allowed to pass target attribute in anchor

Resolved in Pega Version 8.3.6

Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.

INC-
218457 · Issue 713986

Updated debug logging

Resolved in Pega Version 8.7.2

Debug logging within IndexReferenceSynchronizer and FastLoader has been updated. With this update, IndexReferenceSynchronizer debug logging will indicate what the action is for each instance, FastLoader will include information about the keys being loaded and statements being executed, and duplicate logging has been removed from BatchSQLExecutors.

INC-202004 · Issue 705170

Hotfix documentation updated to point to Hotfix Manager page

Resolved in Pega Version 8.7.2

The readme file attached to hotfix downloads contained an outdated reference to use "PRPC Hotfix Installer on the Update Manager landing page." This has been updated to point to the Hotfix Manager landing page.

INC-205181 · Issue 697801

Warnings pull from report definition page

Resolved in Pega Version 8.7.2

When a report definition filter was used in the "Class instances to include" section of the Product rule, severe warnings appeared noting "Report definition filter performance issues for LookupDataMigration : Using a custom HTML control to format a column may result in poor performance displaying query results. Consider using auto-generated HTML controls". However, the report definition used, LookupDataMigration, has no Custom HTML control in the latest version of the rule, and the "CheckForWarnings" rule for the product was running a report definition in the "Index-Warning" class which has the warnings for all the versions of the rule. This was due to warnings being displayed in the product for the report definition filter without applying rule resolution for report definition, resulting in warnings from all report definition version rules from a ruleset given a report definition name. This has been resolved by adding an update which will use Obj-Open to read the warnings from report definition page instead of looking up for warnings from Index-Warnings table.

INC-205453 · Issue 706570

Pega Keystore supported for hotfix signature verification

Resolved in Pega Version 8.7.2

In order to support custom trust managers which require an alternate method for supplying the root certificate via a platform trust store, an enhancement has been added to allow Pega Keystore to be used as a hotfix verification source. Detailed information on this can be found in https://docs.pega.com/keeping-current-pega/87/verifying-hotfix-authenticity-using-pega-keystore

INC-208516 · Issue 705099

Patchdate values made unique

Resolved in Pega Version 8.7.2

The hotfix manager was incorrectly indicating that a previous hotfix was not installed or was partially installed and should be reinstated. This scenario was created during security updates where the missing/incomplete hotfix had been deliberately deleted from the database, and has been resolved by adding an update which will force patchdate to be unique when adding duplicate code resources during tests.

INC-209435 · Issue 707376

Column population error downgraded to warning

Resolved in Pega Version 8.7.2

A Column Population job run after deployment for some classes was logging the error "Class does not exist", but no property was identified and no impact to the system was seen. This error has been downgraded to a warning.

INC-211299 · Issue 706317

Handling updated for rule export errors

Resolved in Pega Version 8.7.2

After exporting the rules from E2E, the import to the production mirror failed. Investigation showed that the process encountered a time out from an Adaptive Decision Manager table when exporting the product rule, resulting in the product file not containing the mandatory jar files. This has been resolved by updating the handling of errors during export, and suppressing auto-chaining when generating app JSON.

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