INC-169824 · Issue 655331
Handling added for response command beginning with "call"
Resolved in Pega Version 8.5.5
There was an issue if a response command in a web chatbot channel started with the word "call". This was due to the storage and handling of the commands in the decision table. There was a workaround of avoiding the use of "call" to start a command, but the issue has been resolved by adding quotes around the decision table result to support this response command structure.
INC-170135 · Issue 652522
Rich HTML handling added for outbound email
Resolved in Pega Version 8.5.5
The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.
INC-173193 · Issue 660938
Resolved exception from isArchived
Resolved in Pega Version 8.5.5
After update, the message "ERROR - Could not retrieve the database time" was seen. This was traced to the interactions of the isArchived API with a version of Oracle, and has been resolved by adding code to skip the isArchived() API call if pzIsPegaCloud is set to false.
INC-178990 · Issue 663786
Added handling for reloading portal while ChatBot is active
Resolved in Pega Version 8.5.5
An issue was seen with UI rendering when a customer tried to reload the portal where the chatbot is deployed. Investigation showed that this was caused by the screen going to pyCreate harness instead of ChatPerform harness due tot he unexpected refresh, and has been resolved by updating the handling for the Chat Work page and the business case so that pyWorkPage is always Work-Channel-Chat.
INC-179722 · Issue 659283
Added handling for legacy HTML formatting in Email Manager Bot
Resolved in Pega Version 8.5.5
When implementing Email Manager Bot features, pyBody fields were removing the additional spaces and causing the NLP model to not extract the correct data. Investigation showed HTML formatting from older version of Microsoft Outlook created nbsp; instead of space. This has been resolved by ensuring nbsp is replaced with spaces before calling JSoup clean.
INC-179888 · Issue 663844
Training data correctly added to model
Resolved in Pega Version 8.5.5
Negative training data was not getting added to the entity model. This was traced to logic used to remove consecutive spaces which was incorrectly removing new lines and leading to entity detection of entities such as address line. This logic has now been removed.
INC-
218457 · Issue 713986
Updated debug logging
Resolved in Pega Version 8.7.2
Debug logging within IndexReferenceSynchronizer and FastLoader has been updated. With this update, IndexReferenceSynchronizer debug logging will indicate what the action is for each instance, FastLoader will include information about the keys being loaded and statements being executed, and duplicate logging has been removed from BatchSQLExecutors.
INC-202004 · Issue 705170
Hotfix documentation updated to point to Hotfix Manager page
Resolved in Pega Version 8.7.2
The readme file attached to hotfix downloads contained an outdated reference to use "PRPC Hotfix Installer on the Update Manager landing page." This has been updated to point to the Hotfix Manager landing page.
INC-205181 · Issue 697801
Warnings pull from report definition page
Resolved in Pega Version 8.7.2
When a report definition filter was used in the "Class instances to include" section of the Product rule, severe warnings appeared noting "Report definition filter performance issues for LookupDataMigration : Using a custom HTML control to format a column may result in poor performance displaying query results. Consider using auto-generated HTML controls". However, the report definition used, LookupDataMigration, has no Custom HTML control in the latest version of the rule, and the "CheckForWarnings" rule for the product was running a report definition in the "Index-Warning" class which has the warnings for all the versions of the rule. This was due to warnings being displayed in the product for the report definition filter without applying rule resolution for report definition, resulting in warnings from all report definition version rules from a ruleset given a report definition name. This has been resolved by adding an update which will use Obj-Open to read the warnings from report definition page instead of looking up for warnings from Index-Warnings table.
INC-205453 · Issue 706570
Pega Keystore supported for hotfix signature verification
Resolved in Pega Version 8.7.2
In order to support custom trust managers which require an alternate method for supplying the root certificate via a platform trust store, an enhancement has been added to allow Pega Keystore to be used as a hotfix verification source. Detailed information on this can be found in https://docs.pega.com/keeping-current-pega/87/verifying-hotfix-authenticity-using-pega-keystore