INC-209419 · Issue 704268
Email bot tags the incoming account correctly
Resolved in Pega Version 8.5.6
When an email bot was created and configured for two email accounts, for example [email protected] and [email protected], an incoming email that had both of the email addresses in the "TO" line correctly created two Work-Channel-Triage-Email cases, but the data on the triage case did not correctly mark the incoming email account in "pzIncomingEmailAccount" or "pyAccountId". This has been resolved with an update that will rely on pyListenerPage if pzIncomingEmailAccount is blank initially, and if pzIncomingEmailAccount is still blank the system will then iterate over the email address and fetch the email account from the channelconfig page.