SR-D87188 · Issue 551349
Mentioned user in Pulse correctly converted to hyperlink
Resolved in Pega Version 8.3.3
In the Interaction portal, mentioning a user in Pulse using @ was not converting the name to the user name with hyperlink for Email Interactions. @ mentions were working as as expected in Phone Interactions. This problem was introduced as part of using OWASP to sanitize HTML user input in Rich Text support, and was due to OWASP converting @ to an HTML entity. To resolve this, the @ will be excepted from HTML conversion.
SR-D92688 · Issue 551339
Optional feature to improve pxETReport performance
Resolved in Pega Version 8.3.3
Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.
SR-D63638 · Issue 544015
Performance improvements for opening cases with embedded images
Resolved in Pega Version 8.3.3
Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.
SR-D81707 · Issue 544671
Webchat bot interaction box cleared on submit
Resolved in Pega Version 8.3.3
After upgrade, when using Google Chrome responses to webchat bot questions were not getting cleared from the chat input window after the enter/send button was clicked. This has been resolved by changing the order of refresh section and set value and disabling submit on refresh when refreshing pzSubmitArea.
SR-D86837 · Issue 547992
Webchat interaction timeout updated
Resolved in Pega Version 8.3.3
Interaction timeout was not working as expected in Webchat channels. This was traced to the system looking for total interaction timeout instead of user inactive timeout, along with the Web chat interaction case clipboard page being stale. To resolve this, timestamp propagation has been updated for pxProcess in Work-Channel-Interaction.pxAcquireInteraction.
INC-183706 · Issue 685830
Added null check for DynamicAppenders
Resolved in Pega Version 8.7.1
Null pointer exceptions were seen for Pulse. This has been resolved by adding a null check in the DSS save/update process.
INC-185117 · Issue 680899
Check added to disable offset support for older versions of Oracle
Resolved in Pega Version 8.7.1
An ORA-00933 error was generated after upgrading from Pega 7.1 to Pega 8.5. This was traced to a conflict between Oracle 11g and the Pega 8.5 platform related to an OFFSET statement being added to a query for a version of Oracle that doesn't support it. The preferred solution is to upgrade Oracle to address this, but in order to support backwards compatibility a check has been added which will disable offset support in Oracle if productversion <=11.
INC-202677 · Issue 698989
Handling added for missing expose.accessGroup property
Resolved in Pega Version 8.7.1
After exposing an existing page group and page list properties along with single value properties using a declare index, running the Column Populator tool prpcServiceUtils to populate the historical data resulted in the single value properties being updated in the exposed column properly, but the page group and page list properties were not updated in the declare index table. On new case creation the declare index tables were updated. This was traced to the default expose.accessGroup not being set for the user, and has been resolved by adding a check and handling that will add the missing property in prpcserviceutils.properties defining the access group for the Rule-Declare-Index of the classes being exposed if it is not present.
INC-192935 · Issue 698695
Inline images retrieved for deferred-load email
Resolved in Pega Version 8.7.1
When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.
INC-200148 · Issue 693148
Added JSoup handling for older Microsoft Outlook versions
Resolved in Pega Version 8.7.1
Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.