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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-160103 · Issue 627603

REST connector creation errors resolved

Resolved in Pega Version 8.5.3

Attempting to create REST Connectors via the dev studio wizard using live endpoint invocation as "Add a REST response" was failing with a java.util.LinkedList error. This had a workaround of either running the REST wizard with file upload samples or configuring them directly on the rule form. In addition, REST Connectors were not executing if both the DEBUG level logging was turned on and the request had no headers, which had a workaround of using any other logging level (INFO, ERROR). These issues have been resolved by updating the system such that pyResponseHeaders are populated appropriately, and if there are no headers in the request, the system will not try to remove the trailing comma that would have been introduced in the oLog message.

INC-160360 · Issue 625685

Optimizing helper class enhanced to handle external databases

Resolved in Pega Version 8.5.3

Running a BIX extract that included a manifest for a target database was resulting in a null pointer exception for the manifest extraction. Attempting to generate the DDL for the manifest table also failed. This was traced to an issue with the helper class using a hardcoded default database for forming the queries, causing it to ignore the database config/DADN/prconfig for the Oracle database and form a query using the PegaRules' database credentials. This only occurred when trying to do external database operations on a different database platform; Oracle PegaRules worked as expected with an Oracle external database and Postgres Pegarules worked with a Postgres external database, but mixing Postgres PegaRules and an Oracle external database would result in the null pointer exception. To resolve this, the helper class has been enhanced to work with external databases by passing the database name as a parameter so it will properly calculate the query based on the type of target. An error in the name of the class has also been corrected, and is now available as PerformanceHelper rather than the previous "PerformaneHelper".

INC-160767 · Issue 628374

Email headers correctly mapped when using MSGraph

Resolved in Pega Version 8.5.3

The value of "Send Date" was not correctly populated when using MSGraph instead of IMAP, causing the Email Listener to fail. Microsoft populates the "sendDateTime" field in the JSON with the value of the RFC 822 email header "Date:", but this value was not being passed to Java object of type "Message" as part of the query. To resolve this, ReceivedDateTime and SentDatetime have been added in the select filter of getMessagebymessageID.

INC-161645 · Issue 634639

Java Bean import updated to handling differences in Java 7 and Java 8

Resolved in Pega Version 8.5.5

The behavior of the java bean Introspector class is inconsistent across different versions of the JDK when detecting indexed properties built off of java.util.List objects, causing Java Bean import to generate differently in Java 7 and Java 8. This has been resolved by updating PRIndexedPropertyDescriptor to better handle this JDK difference by resolving indexed read and write methods manually using simple reflection.

INC-163292 · Issue 635839

Portlet service deprecated

Resolved in Pega Version 8.5.5

Portlet authentication services have been removed from the standard installation package. The IAC service has been restored.

INC-169824 · Issue 655331

Handling added for response command beginning with "call"

Resolved in Pega Version 8.5.5

There was an issue if a response command in a web chatbot channel started with the word "call". This was due to the storage and handling of the commands in the decision table. There was a workaround of avoiding the use of "call" to start a command, but the issue has been resolved by adding quotes around the decision table result to support this response command structure.

INC-170135 · Issue 652522

Rich HTML handling added for outbound email

Resolved in Pega Version 8.5.5

The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.

INC-173193 · Issue 660938

Resolved exception from isArchived

Resolved in Pega Version 8.5.5

After update, the message "ERROR - Could not retrieve the database time" was seen. This was traced to the interactions of the isArchived API with a version of Oracle, and has been resolved by adding code to skip the isArchived() API call if pzIsPegaCloud is set to false.

INC-178990 · Issue 663786

Added handling for reloading portal while ChatBot is active

Resolved in Pega Version 8.5.5

An issue was seen with UI rendering when a customer tried to reload the portal where the chatbot is deployed. Investigation showed that this was caused by the screen going to pyCreate harness instead of ChatPerform harness due tot he unexpected refresh, and has been resolved by updating the handling for the Chat Work page and the business case so that pyWorkPage is always Work-Channel-Chat.

INC-179722 · Issue 659283

Added handling for legacy HTML formatting in Email Manager Bot

Resolved in Pega Version 8.5.5

When implementing Email Manager Bot features, pyBody fields were removing the additional spaces and causing the NLP model to not extract the correct data. Investigation showed HTML formatting from older version of Microsoft Outlook created nbsp; instead of space. This has been resolved by ensuring nbsp is replaced with spaces before calling JSoup clean.

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