SR-D75636 · Issue 549349
Improved handling for attachments not using UTF-8 encoding
Resolved in Pega Version 8.4.1
When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.
SR-D70569 · Issue 538510
Tracer retains modified user settings
Resolved in Pega Version 8.4.1
User settings in tracer were not shown when the settings window was closed and reopened. Investigation showed that settings are filtered based on watchInsKey, but this parameter was passed as "null" for global tracer because of a missing condition to check the session type. This has been resolved by adding a check so the WatchInsKey parameter is passed if the session type is rule watch.
SR-D75431 · Issue 544199
DMaps cleared to set correct JobScheduler next run time
Resolved in Pega Version 8.4.1
When items were added into a QP, the items shown under Scheduled and weren't being processed immediately. Investigation found that the job scheduler which fetched the entries for QP to process wasn't running as expected, and the "Next run" time stamp for JS was incorrectly populated and entries weren't being fetched at all. To correct this, updates have been made to clear entries in DMap belonging to the node during shutdown and from the membership listener so the correct next run time is set.
SR-D76861 · Issue 544607
Job Scheduler will be stopped by node shutdown detection
Resolved in Pega Version 8.4.1
LifeCycle Job Scheduler was trying to start already stopped background services during node shutdown, causing exceptions to be logged. This has been resolved by stopping Job Scheduler execution when node shutdown is detected.
SR-D83023 · Issue 549689
Apache Commons Compress library upgraded
Resolved in Pega Version 8.4.1
The Apache Commons Compress library has been upgraded to v1.19.
INC-192935 · Issue 698695
Inline images retrieved for deferred-load email
Resolved in Pega Version 8.7.1
When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.
INC-200148 · Issue 693148
Added JSoup handling for older Microsoft Outlook versions
Resolved in Pega Version 8.7.1
Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.
INC-200237 · Issue 693179
Added API for Pega Call Team websocket reconnect
Resolved in Pega Version 8.7.1
When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.
INC-203463 · Issue 694163
Added deferred loading for email cases
Resolved in Pega Version 8.7.1
When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.
INC-
184212 · Issue 677287
Updated AgentName handling for QueueItemID
Resolved in Pega Version 8.7.1
A report was showing as scheduled but no mail was received when it was supposed to run. Investigation showed this was due to the reports being corrupted, leading to the flow skipping the necessary Queue-For-Agent method. While there was a workaround of doing a "Save As" to create a new version of the report, this has been addressed by setting the agentName before saving to the database to handle missing agentName cases and ensure pyAgentname is always populated when pzQueueItemID is not empty.