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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-130176 · Issue 585374

Removing PageList removes all cached pages

Resolved in Pega Version 8.3.5

A previous change was made such that when removing a pageList property, its size is removed from the size-specific cache as well. A further enhancement has been made so that when a PageList is removed, the system will clear the pageCache of all cached pages in the PageList.

INC-133583 · Issue 584923

Rest connector supports extended chars in attachments

Resolved in Pega Version 8.3.5

When the pyRequestAttachmentPage clipboard page was populated with a file name that contained Latin supplemental 1 unicode characters (decimal values 160 to 255 - for example an umlaut), any extended characters were being converted to question marks (?) before the call was sent, causing the web service call initiated by Pega to fail. To better support this use, an enhancement has been added to support a multipart request with extended characters in the file name. This allows the pyRequestAttachmentPage to specify pyFileNameExtendedChars, allowing RFC 6532 mode to be toggled for multipart requests with attachments. This mode allows for UTF-8 encoding in the attachment file name header, rather than the default ASCII encoding.

INC-143461 · Issue 601841

Updated JSON DT nested page property handling

Resolved in Pega Version 8.3.5

In a JSON data transform, when using an "Update page" step on a single-page property, as a child step of an "Append and map to" step where a pagelist property is given, the pagelist was populated with only one result but the single-page property was treated like a pagelist and received multiple results. This has been resolved by updating the ClipboardJSONDeserializer implementation and downstream abstractions to support "clipboard only" relations as properties in nested PageLists.

INC-139297 · Issue 601421

JSON content type update

Resolved in Pega Version 8.3.5

An update has been made to ensure the content_type is set to application/json for JSON response.

INC-127591 · Issue 564818

isAuthenticated checks trimmed for Performance Improvement

Resolved in Pega Version 8.2.7

In order to improve performance, a duplicate check of pxIsRepositoryAuthenticated has been removed from the Function Rule.

INC-127859 · Issue 564619

Email image retrieval switched to Lazy Load

Resolved in Pega Version 8.2.7

In email, multiple images being loaded at once resulted in a performance impact. To resolve this, the fetching of inline images has been modified to use Lazy Load optimization which will retrieve file content from S3 storage on a need basis.

INC-127891 · Issue 564726

Added check for redirects when getting images from S3

Resolved in Pega Version 8.2.7

When retrieving images from S3 storage, a 303 redirect status response code was shown. Investigation showed that using a public URL caused the redirects, and this has been resolved by adding an AG hash while fetching images via an activity.

SR-D87412 · Issue 563227

Support added for multi-language email parsing

Resolved in Pega Version 8.2.7

Parsing an email body for different languages was causing performance issues. To resolve this, an enhancement has been added to support email IVA in seven languages, to use this, override the Work-Channel-Triage.pyParseReplyMail activity and add the required languages in the given parameter.

SR-D90459 · Issue 552661

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.2.7

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D92688 · Issue 551340

Optional feature to improve pxETReport performance

Resolved in Pega Version 8.2.7

Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.

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