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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A67007 · Issue 255075

Catch improved to close Message Explorer connections

Resolved in Pega Version 7.2.2

When using the Message Explorer functionality provided on the JMS Connect rule form, it only allows a number invocations equal to the size of the connection pool. Due to an issue with releasing the connections when using Resource Reference mode or IIOP protocol, the pool was being exceeded and the error "Couldn't create connection object" appeared. This has been fixed by changing the conditional catch for closing the connection with a more effective try catch.

SR-A92057 · Issue 259453

OneTimeUse cache file generation disabled for SAML2

Resolved in Pega Version 7.2.2

Whenever SAML2 Token contained a "OneTimeUse" caching condition there were thousands of unwanted files generated. This caching has been disabled in the assertion validation code of SAMLv2ResponseProtocolValidator.java, so even if SAML2 token contains that OneTimeUse condition these files will not be generated.

SR-A88491 · Issue 252281

Localization added for "Summary for" and "Edit Dashboard"

Resolved in Pega Version 7.2.2

Localization has been added for the formatted text in pyUserDashboardHeaderLeft, which presents "Summary for" on the Manager Portal, and for the caption fields on the "Edit Dashboard" menu.

SR-A88491 · Issue 240995

Localization added for "Summary for" and "Edit Dashboard"

Resolved in Pega Version 7.2.2

Localization has been added for the formatted text in pyUserDashboardHeaderLeft, which presents "Summary for" on the Manager Portal, and for the caption fields on the "Edit Dashboard" menu.

SR-A88491 · Issue 251537

Localization added for "Summary for" and "Edit Dashboard"

Resolved in Pega Version 7.2.2

Localization has been added for the formatted text in pyUserDashboardHeaderLeft, which presents "Summary for" on the Manager Portal, and for the caption fields on the "Edit Dashboard" menu.

INC-203994 · Issue 698853

DSS added to handle merges with lower versions of Postgres

Resolved in Pega Version 8.7.1

After update, executing the batch campaign with volume constraint resulted in the second data flow DF_Wait failing with error message "ERROR: number of columns (1844) exceeds limit (1664)". This was due to the database set’s change (in 8.5) to use the database layer’s merge statement. Prior to that, the logic used "deletes and inserts". Depending on the version of Postsgres, the generated SQL statement for a merge statement is different. The “INSERT … ON CONFLICT … UPDATE” syntax is generated for Postgres 9.5+ AND when there is a PK constraint defined for the DB table. Otherwise, the complex UPSERT statement (old syntax) is generated, as was the case in this issue. This is a known issue in the Postgres server software where it mis-interprets the number of columns involved. i.e., it mistakenly counts the number of columns twice. As a result, the actual maximum columns allowed is only half of the official limit (1664). The same UPSERT statement does not cause the “exceeds limit” exception if there are 832 or fewer columns in the statement. To resolve this, an option has been provided to select between the “original logic” (deletes and inserts) and the “merge statements” logic by way of the DSS “decision/datasets/db/useMergeStatementForUpdates”. Setting “true” will use the merge statement logic, and setting “false” will use deletes and inserts. When the DSS is not defined, the default is "true" and the system will use merge statements in the form preferred by Postgres 9.5+.

INC-192935 · Issue 698695

Inline images retrieved for deferred-load email

Resolved in Pega Version 8.7.1

When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.

INC-200148 · Issue 693148

Added JSoup handling for older Microsoft Outlook versions

Resolved in Pega Version 8.7.1

Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-203463 · Issue 694163

Added deferred loading for email cases

Resolved in Pega Version 8.7.1

When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.

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