SR-D33052 · Issue 502061
Blank space removed in email reply
Resolved in Pega Version 8.3.1
An issue with blank space being added between the CSR icon and the email content for the first customer mail has been resolved by setting the window width to 100%.
SR-D33930 · Issue 507970
Check added to pyWorkPage before context page replacement
Resolved in Pega Version 8.3.1
When given an assignment configured with Save and Next buttons where the on-click of the Next button triggered FinishAssignment and the case type used Optimistic locking, the workobject lock was not acquired and an error was thrown when clicking Save and then the Next button. Investigation showed that the lock was not acquired because the pyCaseUpdateInfo page was not available in the work object under pyWorkPage. This was traced to the 'When' condition used to display the delete icon on a pulse post. This When condition needs to be evaluated on the context page (in this case, the work page), but when multiple posts are present on the WorkObject) the pyWorkPage was being replaced with a fresh copy from the DB and any updates on the current work page were lost. To resolve this, the behavior has been changed from always creating a context page to only creating the context page if one does not already exist on the Thread.
SR-D7323 · Issue 493176
Pin Case to Board updated to use unique IDs for different workpools
Resolved in Pega Version 8.3.1
When using the Pin Case to Board functionality, it was only possible to find and pin cases in the default/current work pool of the working access group and not any other cases in any other work pools which allowed access to open/search/process. This was due to pyLabel being used to compare if a value entered was valid, which was not a unique key. To resolve this, the pyValidatePinDetails activity in Pega-Ext-Mentions-Documents, Pega-Ext-Mentions-Cases, and Pega-Ext-Mentions-Groups classes have been updated to compare pzInsKey instead of pyLabel to check for validate pin.
SR-D18853 · Issue 488283
Visibility on client check removed to enable Pulse on click
Resolved in Pega Version 8.3.1
When Pulse was configured on click of a icon, the comment section was not visible. Investigation showed that at the time of DOM load, pyMessage property was not available in the DOM because 'Run visibility condition on client' was checked by default. Visibility on client checks have been removed to resolve this issue.
SR-D37757 · Issue 507966
Pulse delete icon repaired
Resolved in Pega Version 8.3.1
After upgrade, it was no longer possible to delete one's own comment in Pulse. This was traced to the section pzDeleteMessage having two dynamic layouts with icon as image configured. During runtime, this section was present in the DOM yet the icons were not visible when the conditions configured were returned as true. This was caused by an error in the generated java for the layout, and has been corrected.
SR-D44012 · Issue 509880
Added more error handling in pzCreateThumbnail
Resolved in Pega Version 8.3.1
In activity pzCreateThumbnail, a null pointer error was generated at step 2. This was traced to the value of originalImage being null even though there was no error in the image file itself, and has been resolved by adding an error check .
INC-168253 · Issue 652546
Documentation updated for using Connect MQ with clustered queues
Resolved in Pega Version 8.6.3
After update to Pega Platform v8.6, an issue was seen with Connect MQ rules that used an alias queue. The support documentation has been revised to outline the necessary steps for updating an application to perform as expected. In the Pega-IntegrationEngine ruleset, create the following dynamic system settings and their default values: "mq/pmo" = 0 "mq/gmo" = 0 "mq/oo_request" = 1040 "mq/oo_response" = 16 For more information, dynamic system setting support articles are available.
INC-170458 · Issue 677862
Handling updated for queue processor locks
Resolved in Pega Version 8.6.3
The Final activity mentioned in the processing epilog of the Service File rule was not being consistently called from File Listener, causing some of the cases to become stuck and not continue to the next stage. Investigation showed that if the lock was held by the queue processor requestor, the system was unable to obtain the lock but still proceeded to update the LogServiceFile page and persist it. This resulted in overwriting changes made on the LogServiceFile page by the requestor, resetting the completed-batches-count set back to 0. To resolve this, RuleServiceFile -> updateLSFBatchCounts() will call the overloaded lockAndLoad() method in LogServiceFile that accepts a parameter called lockAttempts. This will attempt to obtain a lock for a given number of times before throwing an exception.
INC-173434 · Issue 672675
Pushservlet cookie path updated to resolve error
Resolved in Pega Version 8.6.3
A very large number of exceptions were being logged indicating "Unhandled error in web.request.internal.URLComponentProcessorImpl.populateCSRFToken", impacting the ability to perform log analysis. This exception has been resolved by updating the pushservlet cookie path.
INC-176138 · Issue 668938
Decision table query performance improvements
Resolved in Pega Version 8.6.3
Work done previously to improve performance by preventing the decision rule from being treated as a custom rule has been further augmented by preventing the standard Declarative Rules from being treated as Custom Rules while building the Declarative Cache.