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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D39491 · Issue 506020

Logic trimmed for better Listener performance

Resolved in Pega Version 8.4

After multiple email listeners with Data indexing were enabled, the FTSIndexer queue was filling with Email Listener instances. Investigation showed that although Listener Management has logic for updating the last access time of all listeners by using APIs, the Email Listener was explicitly opening the email listener rule to update the last access time every time it was run. This has been corrected.

SR-D39606 · Issue 512961

SendEmailMessage Rule-Utility-Function updated so failed Send Corr messages are requeued

Resolved in Pega Version 8.4

When using "send corr" agent for sending email, failed messages were not being re-queued and no error was displayed. Logs had to be consulted to see whether the email was sent or not. To resolve this, changes have been made to the SendEmailMessage Rule-Utility-Function to handle the exceptions properly. Failed messages will go into a broken queue so they are available for retry.

SR-D40883 · Issue 511124

Updated SendEmail shape to remove newline code from the subject line

Resolved in Pega Version 8.4

When using the SendEmail shape to send outgoing email, the message contained HTML tags on the subject line that caused it to be split and copied into the email body. This has been resolved by updating PegaEmailClientImpl.prepareMessage() to replace new line characters with spaces in the subject.

SR-D41228 · Issue 512108

DSS added to Request Only Connect SOAP for Robust

Resolved in Pega Version 8.4

After upgrade, creating a new SOAP integration set to "Request only" in the Service tab and then running the activity showed requests coming with no response, then failure after three tries. This was traced to previous changes made to support Robust behavior and log failed asynchronous calls, and has been resolved by modifying the Robust support and moving it to a DSS. If “EnableRequestOnlyFaultMapping” is set to “true”, then the ANON_ROBUST_OUT_ONLY_OP option will be used; otherwise, the default behavior will be ANON_OUT_ONLY_OP.

SR-D41229 · Issue 507177

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.4

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile.

SR-D41229 · Issue 513590

Enhancements added for using AWS file repositories

Resolved in Pega Version 8.4

Enhancements have been added to improve the use of AWS file storage: - Logging for AWS SDK connection metrics can be activated on a per-repository basis, either through the ruleform or through the DSS `storage/class/:/enableMetrics`. - INFO logging can be enabled on PegaAWSSDKMetricReporter to periodically output averages of recorded metrics for all registered S3 repositories with metric collection enabled, or INFO logging can be enabled on PegaAWSRequestMetricCollector to output recorded metrics on every client call for all registered S3 repositories with metric collection enabled. - The interval at which PegaAWSSDKMetricReporter logs metrics at can be configured with the DASS `storage/AWSSDK/metricReportingInterval`. This DASS is a system-wide setting, and not a per-repository setting. The default reporting interval is 90 seconds, and metric collection is disabled on all repositories by default.

SR-D42380 · Issue 515002

Draft mode switched off for pzCreateNew flow

Resolved in Pega Version 8.4

After upgrade, the Connect SOAP wizard (Configure -> Integration -> Connectors -> Create SOAP Integration) would not open. Analysis found that pzCreateNew flow [Class: Pega-DataModel-DataSources-SOAP and Ruleset: Pega-IntegrationArchitect:08-01-01] had draft mode on, causing the issue. There was a workaround of doing a private edit of pzCreateNew flow, but this issue has now been corrected by switching off the Draft mode.

SR-D42406 · Issue 510670

Support added for UTF-8 charset in Connect-REST pyRequestAttachmentPage

Resolved in Pega Version 8.4

When using Connect-REST with pyRequestAttachmentPage, Polish characters like "ó" or "ł" were converted to "?". This did not happen when pyRequestAttachmentPage was not used. This was due to the post request body using a multipart handler that ignored the charset being passed in and considered it a respective enum type for Application/json internally instead. This has been resolved by adding support for charset UTF-8.

SR-D42456 · Issue 510958

Case status correctly updated when using RDA

Resolved in Pega Version 8.4

When a Assignment was routed to a work queue and Flow Action post processing was set to trigger an RDA Automation to update some case property, an error appeared saying there was no data available on the Page and the case status was not updated when it moved to the next stage. This was an issue with case status not being correctly updated when using robotic automation, and has been resolved.

SR-D43621 · Issue 518098

Improved debugging information for File Listener

Resolved in Pega Version 8.4

The error message in the DelimitedParserBase has been improved to give more information, and overall diagnostic information has been enhanced for File Listener.

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