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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-166498 · Issue 637054

Performance improvements for sites with a large number of tables

Resolved in Pega Version 8.3.6

Performance impacts were seen when there were a very large number of tables in the database and the cluster/node persistence jobs were running. This was traced to the volume of metadata / schema introspection queries fired from the pyPersistNodeState and pyPersistClusterState jobs along with the Classmap cache invalidation / lookup queries, and has been resolved by improving the code to avoid database introspection when the current number of tables is greater than a maximum value.

INC-166631 · Issue 637021

Optimizing helper class enhanced to handle external databases

Resolved in Pega Version 8.3.6

Running a BIX extract that included a manifest for a target database was resulting in a null pointer exception for the manifest extraction. Attempting to generate the DDL for the manifest table also failed. This was traced to an issue with the helper class using a hardcoded default database for forming the queries, causing it to ignore the DB config/DADN/prconfig for the Oracle database and form a query using the PegaRules' database credentials. This only occurred when trying to do external database operations on a different DB platform; Oracle PegaRules worked as expected with an Oracle external DB and Postgres Pegarules worked with a Postgres external DB, but mixing Postgres PegaRules and an Oracle external DB would result in the null pointer error. To resolve this, the helper class has been enhanced to work with external databases by passing the database name as a parameter so it will properly calculate the query based on the type of target. The default for 'database/oracle/allowOptimization' is set to false: additional database privileges must be added or some configurations must be updated to provide the information needed in lieu of the privileges before making use of these optimizations. In addition, an error in the name of the class has also been corrected and is now available as PerformanceHelper rather than the previous "PerformaneHelper".

INC-168334 · Issue 648372

Locking added to avoid null pointer error for auto-populate property

Resolved in Pega Version 8.3.6

After configuring the auto populate property "OrgProduct" which referred to a data page, the system experiencing heavy load led to the property not getting properly initialized. This resulted in a WrongModeException and NullPointerException. To resolve this, the system has been updated to lock the requestor when Queue Processors execute their activity. This will prevent race conditions and concurrent modifications if other threads are accessing the same requestor.

INC-169764 · Issue 645803

Decision table query performance improvements

Resolved in Pega Version 8.3.6

Severe latency was seen after upgrade, and it was not possible to save business rule changes. This was traced to an issue with the decision rule being treated as a custom rule, and has been resolved by inserting a check. In addition, optimization has been added for queries on the pr_sys_decchg table.

INC-170841 · Issue 646186

Resolved PRQueueLockException

Resolved in Pega Version 8.3.6

A Class Queue not found exception resulted when an SLA was deleted on the same transaction where it was created when deferred save was used. This was an inadvertent side effect of work done on the QueueManager implementation to invalidate previously deferred operations for item and schedule removal, and has been resolved by clearing the processing state for PRQueueLockException when an item reservation fails.

INC-
184212 · Issue 677286

Updated AgentName handling for QueueItemID

Resolved in Pega Version 8.6.4

A report was showing as scheduled but no mail was received when it was supposed to run. Investigation showed this was due to the reports being corrupted, leading to the flow skipping the necessary Queue-For-Agent method. While there was a workaround of doing a "Save As" to create a new version of the report, this has been addressed by setting the agentName before saving to the database to handle missing agentName cases and ensure pyAgentname is always populated when pzQueueItemID is not empty.

INC-195586 · Issue 698861

Updated access group handling for CurrentWorkPool property

Resolved in Pega Version 8.6.4

After update, the pxThread.pxCurrentWorkPool property was not properly populated in App Requestors when the activity was called from Rest service. This was caused by a difference in the authentication check after a security modification, and has been resolved.

INC-197479 · Issue 695025

ClusterAndDBCleaner updated to with with Oracle query limits

Resolved in Pega Version 8.6.4

The pzClusterAndDBCleaner job scheduler was not able to cleanup data in pr_op_data session table due to the delete query formed to clean up this table throwing "ora-01795 maximum number of expressions in a list is 1000 oracle 19c" exception. This has been resolved by splitting requestor IDs into batches of 1000.

INC-197964 · Issue 707875

Engine updated to default to hard references in cache

Resolved in Pega Version 8.6.4

A scheduled campaign executing at midnight was failing with a null pointer error message. Rerunning the same campaign during the day did not encounter any issues. Investigation showed there was a race condition that occurred under heavy load and parallel executions which caused soft references to be garbage collected while a thread was accessing the same soft references. This has been resolved by updating the following DSS so the system will default to using hard references: Ruleset: Pega-Engine Purpose: prconfig/cache/enablesoftreferences/default Value: false

INC-199076 · Issue 703301

Revalidate of class rules successful after major version skimming

Resolved in Pega Version 8.6.4

When performing a major ruleset version skim and revalidating all rules, most class rules were failing during the revalidation. This was a gap in how Ruleset List and Major Version Skim work together. When calling getRuleSetPrerequisites(“rulesetA:01-01-01”), the API uses uses the current application context to return a ruleset list from an application which owns rulesetA and its compatible version, but if no owning application was found from the current application context, a list of rulesetA and PegaRULES:XX-XX-XX was returned. This caused a conflict between what the system was trying to validate and the ruleset versions returned. To resolve this, an update has been made which will exclude the version number for this comparison if no owning application is found.

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