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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D60375 · Issue 527756

Resolved upgrade SqlSyntaxErrorException

Resolved in Pega Version 8.2.6

When trying to perform an in-place update, the error "SqlSyntaxErrorException" appeared. Investigation showed that DDL statements for Adding 'pzInsKey' as PrimaryKey for Tables pc_work and pr_sys_locks were generated during the upgrade while pzInsKey was already the PrimaryKey in corresponding tables. This has been corrected.

SR-D60442 · Issue 522062

Enhanced logging and error messages for JSONMappingUtils failing to map a number value

Resolved in Pega Version 8.2.6

Some integer properties were not mapped from JSON, such as itemID. Investigation showed that because the maximum range of a signed integer is 2,147,483,647, only those itemIDs less than or equal to that were processed during the initial mapping of the incoming JSON data. Others were bypassed to allow for the remaining properties to map to the clipboard. As this mapping incident is rare, no code changes will be made to address it. Instead, if this condition is seen Pega recommends changing the property mode manually to text to prevent arithmetic being done on itemIDs or other integers. In order to better support administrators and developers, updates have been made to the warn/error log messages in the event of JSONMappingUtils failing to map a number value so that missing data mapping will be clearly indicated.

SR-D61199 · Issue 533478

Support expanded for postgres versions and logging improved

Resolved in Pega Version 8.2.6

While trying to import data into the Data Type Tables using a CSV file and selecting the 'Add or Update' option, an error appeared and the import failed. Using 'Add or Delete' worked as expected. This was traced to the import of data failing for postgres version 10.x because UseMerge for postgres did not use merge if the version of Postgres was not 9. Support has now been added for versions of Postgres higher than 9 in SQLGeneratorPostgres.useMerge(), and logging has been enhanced to improve triaging issues such as this.

SR-D61706 · Issue 524956

PropertySet will iterate over chageList map copy to resolve CME

Resolved in Pega Version 8.2.6

An empty menu was seen intermittently when handling incoming email, and a ConcurrentModificationException error was logged. Investigation showed that a step scope changeList map used in the handleChaining method was sometimes modified by another process while the first one was iterating over it. To resolve this, PropertySet will receive copies of the change list map from clipboard pages instead of the original map.

SR-D61971 · Issue 529607

Search Landing Page handling added for email addresses containing hyphens

Resolved in Pega Version 8.2.6

When an e-mail addresse containing a hyphen was entered for the Automated Search Alert functionality, the validation error "Please Enter Valid Email Address(s)" appeared. For example, [email protected] was not accepted. To resolve this, the regexp function used for the email validator has been updated.

SR-D62755 · Issue 522828

Enhanced diagnostic logging for Email Listener failures

Resolved in Pega Version 8.2.6

In order to better diagnose issues where the email listener entered a disabled state as soon as it was started, a catch block has been added to enhance logging the reason of failure.

SR-D62840 · Issue 534124

Updated HashMap logic for better concurrent thread handling

Resolved in Pega Version 8.2.6

The Pega execution engine was getting stuck at com.pega.eclipse.util.collections.HashtableOfIntValues.get for many thread within thread dumps. Investigation showed that when the key was not present in keytable, a thread would be stuck in an endless 'while' loop related to mapping. To resolve this, the data structure that is used for ruleset mapping from HashtableOfIntValues to Concurrent HashMap has been modified to better handle concurrent threads, and the handling for get and put has been updated.

SR-D63234 · Issue 529099

Blobless class handling updated in BIX extract

Resolved in Pega Version 8.2.6

When performing a BIX extract to database, null values were seen for some columns when there were values present in the clipboard and the report definition. Analysis showed that an Extract Rule defined on a Blobless class with a property having a length greater than 30 would return a null value even when the source table's corresponding columns do not have null values. This was due to BIX using an internal Report Definition which would truncate the column alias if the length of the column was greater than 30: when the extract then tried to find the actual property name in the result page, it did not find it and returned a null value. To resolve this, if the class is Blobless, the system will iterate over the property and check whether it is truncated or not. If it it truncated, the truncated name will be used when looking for the property in the result page instead of using the unmatching actual property name. This will ensure the correct value populated in the result page will be used.

SR-D63255 · Issue 531383

Updated sender email address validation to handle long domains

Resolved in Pega Version 8.2.6

In some cases, attempting to create a case via an email was failing and the cases were being routed to the broken queue. The error "IndeterminateConditionalException: Unable to load data page D_TrackAutoResponse. Required parameters : SenderEmailAddress. cannot be blank" appeared. This was traced to regex having a validation on the length of a domain name which caused a lengthy 'from' address to be trimmed. To resolve this, the regex has been modified to validate the email address as per RFC5322.

SR-D63579 · Issue 527999

Enhancements added for using AWS file repositories

Resolved in Pega Version 8.2.6

Enhancements have been added to improve the use of AWS file storage: - Logging for AWS SDK connection metrics can be activated on a per-repository basis, either through the ruleform or through the DSS `storage/class/:/enableMetrics`. - INFO logging can be enabled on PegaAWSSDKMetricReporter to periodically output averages of recorded metrics for all registered S3 repositories with metric collection enabled, or INFO logging can be enabled on PegaAWSRequestMetricCollector to output recorded metrics on every client call for all registered S3 repositories with metric collection enabled. - The interval at which PegaAWSSDKMetricReporter logs metrics at can be configured with the DASS `storage/AWSSDK/metricReportingInterval`. This DASS is a system-wide setting, and not a per-repository setting. The default reporting interval is 90 seconds, and metric collection is disabled on all repositories by default.

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