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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-184668 · Issue 665959

Check added for null mColumn values while estimating size

Resolved in Pega Version 8.4.6

A null pointer error indicating an issue with AbstractDataPageHandler.estimateDataSize was traced to missing handling for null values in mColumns while calculating size. This has been resolved with the addition of a null check.

INC-184669 · Issue 666183

Locking issue resolved for passivating requestor

Resolved in Pega Version 8.4.6

A null pointer error was seen when passivating a requestor related to AbstractPassivationStorage.deleteAssociatedRequestorContents. This was traced to the lock to being called on the app requestor and not properly released. This has been resolved by ensuring the lock will be cleared when the Requestor is destroyed/returned.

INC-187553 · Issue 675431

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.4.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-187628 · Issue 670753

Check added to ensure read locks are released

Resolved in Pega Version 8.4.6

Read locks were not being properly released if a thread was holding a read lock and the system encountered an issue such as an out of memory condition. To resolve this, an update has been made to DeclarativePageDefinitionCacheImpl which will check whether a thread holds any read lock before trying to acquire a write lock, and if so release all the read locks held by that thread.

INC-188143 · Issue 674974

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.4.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-189580 · Issue 672855

Cleanup added for disabled/deleted operator passivation data

Resolved in Pega Version 8.4.6

In some scenarios, a passivated session for a non-active operator was able to be resumed after cluster restart. This has been resolved by adding a check for disabled or deleted operators which will then delete any lingering passivated data.

INC-193442 · Issue 679180

ServicePackage thread handling improvements

Resolved in Pega Version 8.4.6

Work recently done to improve the release of requestor pool threads for the ServicePackage has been further enhanced by adding an explicit status notification to the thread waiting for Data Pages to be loaded in background and added support for the use case of a missing object handler. This also resolves a 504 Gateway Time-out error intermittently seen while trying to open the URL of the Pega application.

INC-176138 · Issue 723084

Performance improvements for save-as

Resolved in Pega Version 8.8

Performance issues were seen when using save-as for rules such as Declare expression, When rules, activity, etc. This was traced to a very large number of extra database queries that were being executed while building the Declarative Cache. To resolve this, an update has been made so the queries used for the Declarative Cache will only be executed when required.

INC-187857 · Issue 700855

Added debug logging and exception recovery for unexpected data object

Resolved in Pega Version 8.8

When rules were complied in lower environment and deployed into production, they later became corrupted and system behavior changed. The error "Java generation failed: caught exception while expanding property pyGetCasePredictionsByClassName on page CurrentRecord" was generated. Investigation showed the auto-populate property pyGetCasePredictionsByClassName was attempting to get the metadata property "pzDataObjectParams": this was a string value in this scenario instead of the expected java object, and caused the exception. To resolve this, a debugger has been added which will check if the property is a java object or not. If it is not, the system will skip the processing and then display an error message with a stack trace.

INC-189772 · Issue 718591

Prconfig added to control declarative behavior during page merge/copy

Resolved in Pega Version 8.8

Declare-on change was getting triggered multiple times even though there was no change in the watched property. Investigation showed this happened when properties had the same value in source and target page. To resolve this, a prconfig has been added which may be used to disable declaratives while performing page merge operations for these properties. The setting name is clipboard/putAllKeepNew/doNotFireDeclaratives: when true, it will disable declaratives when there is no change in property value while performing page merge/copy operation with merge strategy PUTALL_KEEPNEW. The default value is false.

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