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Resolved Issues

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Browse release notes for a selected Pega Version.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

INC-184669 · Issue 666183

Locking issue resolved for passivating requestor

Resolved in Pega Version 8.4.6

A null pointer error was seen when passivating a requestor related to AbstractPassivationStorage.deleteAssociatedRequestorContents. This was traced to the lock to being called on the app requestor and not properly released. This has been resolved by ensuring the lock will be cleared when the Requestor is destroyed/returned.

INC-187553 · Issue 675431

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.4.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-187628 · Issue 670753

Check added to ensure read locks are released

Resolved in Pega Version 8.4.6

Read locks were not being properly released if a thread was holding a read lock and the system encountered an issue such as an out of memory condition. To resolve this, an update has been made to DeclarativePageDefinitionCacheImpl which will check whether a thread holds any read lock before trying to acquire a write lock, and if so release all the read locks held by that thread.

INC-188143 · Issue 674974

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.4.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-189580 · Issue 672855

Cleanup added for disabled/deleted operator passivation data

Resolved in Pega Version 8.4.6

In some scenarios, a passivated session for a non-active operator was able to be resumed after cluster restart. This has been resolved by adding a check for disabled or deleted operators which will then delete any lingering passivated data.

INC-193442 · Issue 679180

ServicePackage thread handling improvements

Resolved in Pega Version 8.4.6

Work recently done to improve the release of requestor pool threads for the ServicePackage has been further enhanced by adding an explicit status notification to the thread waiting for Data Pages to be loaded in background and added support for the use case of a missing object handler. This also resolves a 504 Gateway Time-out error intermittently seen while trying to open the URL of the Pega application.

SR-127385 · Issue 235813

Fixed user authorization filtering error in extracts

Resolved in Pega Version 7.2.1

Extraction was failing sporadically due to the filter condition not being picked up by all the extract rules when running BIX. This was due to an error in authorizing the requestor with username/password causing differences in datetime formats, and has been fixed.

SR-A10491 · Issue 234174

Locking corrected for WebLogic BMT transactions

Resolved in Pega Version 7.2.1

Incomplete locking for WebLogic BMT transactions caused work items in the queue to be processed by duplicate agents even though the item was already processed. This has been fixed.

SR-A10653 · Issue 236942

Fixed NPE in the Connector and Metadata wizard

Resolved in Pega Version 7.2.1

The Connector and Metadata wizard was throwing a NPE in logs due to the inability to resolve a header schema definition during import. To fix this, the system will skip the unresolved header mapping processing and log an error message instead of creating an empty entry.

SR-A11695 · Issue 229147

EXCEPTION_BLACKOUT time calculation fixed

Resolved in Pega Version 7.2.1

When calculating the time for the EXCEPTION_BLACKOUT period in EmailListener, the dimensions were incorrect due to errors in the sleep time observed when email listener failed to establish connection. This has been fixed.

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