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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-132919 · Issue 201479

REST querystring not forced to lower case

Resolved in Pega Version 7.1.8

A Rule-Service-REST.validate activity which forced the query string to lowercase was leading to REST services are not receiving the input values in case of capital or camelCase query strings. To resolve this, the code that fetches querystring name for REST will not convert it to lower case.

SR-128332 · Issue 199072

Added detection for WSDL import failure

Resolved in Pega Version 7.1.8

Issues were encountered while importing WSDL in the ML6 environment while SoapUI was successful using the same SOAP service. This error happened when the WSDLParser.parse(Reader) was trying to read a closed java.io.Reader instance and silently generating an exception. Error handling has been added to report the failure and give an informative message.

SR-129312 · Issue 198553

Corrected HTML display of characters in reply emails

Resolved in Pega Version 7.1.8

HTML characters were appear in the email body and subject for outbound reply messages. For example, if subject is test, the reply email would display the subject as RE: test<%gt; An HTML reply to an HTML email did not contain these entities/artifacts. Reply emails can now be configured to use HTML format, and the 'HTML' option has been added to the Message Type drop-down on the Response tab of Service Email rule.

SR-131612 · Issue 200253

Handling added for accent characters in DataTable editing

Resolved in Pega Version 7.1.8

When a DataTable had a key value with an accented character like "é", clicking on the "Open this item" icon to edit the row displayed a blank page in the editor. This was caused by the escape method of native JavaScript being deprecated, and the system has been updated to use encodeURIComponent method instead.

INC-122112 · Issue 599793

Updated SLA table clearance

Resolved in Pega Version 8.5.2

After cases were resolved, SLA entries were not getting cleared from the SLA table. This caused the SLA table to have a huge number of Overall SLA and PendFlow details present for cases that were resolved or moved to the next state, which impacted case processing via SLA Agent. This was traced to SLA queue-items not being removed by delete-deferred as expected, and has been resolved by invalidating the deferred operations and scheduling item removal.

INC-125633 · Issue 589577

Oracle performance improvement

Resolved in Pega Version 8.5.2

Poor performance was seen when importing a RAP with schemas using Oracle. To resolve this, an update has been made which will set the Oracle tuning parameter at the session level by altering the setting "_OPTIMIZER_PUSH_PRED_COST_BASED"=false before the SMA query involving all_constraints. The setting will be returned to true after the execution of the SMA query. This is controlled through the prconfig setting '"database/performance/smaqueryperformanceenabled" which defaults to true so the setting and unsetting of the Oracle parameter is automatic.

INC-125972 · Issue 604080

Improved resolved rules cache

Resolved in Pega Version 8.5.2

When Rule resolution iterated over a candidate list to fetch a candidate, performance issues were seen on very large sites. To resolve this, an enhancement has been added that will cache the resolved virtual table entries to optimize performance in high demand use cases like DSM.

INC-127420 · Issue 568439

Requestor details shown in Pr_perf_stats table

Resolved in Pega Version 8.5.2

When using a Custom table with the requestor details inserted in the ApplicationSetup activity, comparing the passivated requestors from standard table Pr_perf_stats showed that sometimes requestor details were not present in table Pr_perf_stats. This was traced to the the column value for standard table being greater than the column value for the columns pxDecryptCount, pxDecryptCPU, pxDecryptElapsed, pxEncryptElapsed, pxEncryptCPU, and pxEncryptCount. Database numeric column size is (9,6) whereas other numeric columns have size (18,6). To resolve this, the table scripts have been modified to increase the column size from (9,6) to (18,6).

INC-128800 · Issue 592822

Additional DSS added to handle Apache client-level timeout

Resolved in Pega Version 8.5.2

In Connector rule, the system timed out a connection after 1 hour even after a connection time timeout was configured to be 30 seconds. Apache's refactoring of their HTTPClient in version 4.3 specifies request timeouts in two ways: on the client-level and on the request-level. Client-level timeouts are enforced prior to and during the handshake, whereas request-level timeouts are enforced after the handshake has been made. Previously, RESTConnector.java and ComponentsHTTPClient.java were configured to only set the user-specified timeout on the request, and not on the client. This caused the client-level timeout to default to "0", or an infinite amount of time. In this reported issue, the remote host closed the connection before the handshake had been completed so the connection remained open for several hours. To resolve this, the DSS "ClientLevelHTTPTimeout" has been added to allow specifying a client-level socket timeout, and ComponentsHTTPClient.java and RESTConnector.java have been amended to assign this value to the client. This DSS is set to 0 by default to preserve backwards compatibility.

INC-128899 · Issue 578019

Resolved BIX Extract Summary Status Count mismatch

Resolved in Pega Version 8.5.2

A mismatch was seen between the summary of the Extract Summary Status Count in the Execution History stats versus the logs, for example the execution history saying 98.74% completed while the log says 100% or 100.45% completed. Investigation showed there was mismatch in the query based on the filter value given in the extract rule and the where clause in the query that resulted in an error in calculating percentage in case of any exception. This has been resolved.

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