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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D87870 · Issue 548771

Resolved putting JMS Message through JMS Listener interface

Resolved in Pega Version 8.3.3

When using MS Listener integrated into Pega running on WebSphere Liberty, the listener was running correctly and able to consume JMS Messages. The JMS Listener ruleform provided options to browse and put JMS messages. However, when attempting to put a message into the destination queue, an error occurred. Investigation showed that if the resource lookup was using 'Resource references' on JMS Listener, the naming context was initialized with a null hashtable. This has been corrected by modifying AddJMSMessage and GenericViewJMSMessage to initialize the naming context with the default constructor RefreshJMSMessages to set JNDIServerName and pass the current parameter page when calling GenericViewJMSMessage.

SR-D50664 · Issue 531686

Support added for tracing PageList during automations

Resolved in Pega Version 8.3.3

When using the out-of-the-box email reply on an email triage case, an exception was observed in the tracer stating "com.pega.pegarules.pub.clipboard.WrongModeException: The property To.pxResults was of mode Page List while com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.getObjectValue() was expecting Java Object mode." This has been resolved by adding support for tracing PageList during automations.

SR-D94505 · Issue 553016

Toggles added to allow file listener performance improvement

Resolved in Pega Version 8.3.3

In order to offer flexibility in improving the performance of file listener CPU usage while processing intake files, rsf.setSaveIntermediateState( true ) has been replaced with rsf.setSaveIntermediateState( listener.getListenerProperties().getAttemptRecovery() ) in FileActionImpl. This change allows the option of not selecting the setting for attempting recovery on the file listener rule-form, which then would skip the intermediate save state normally performed per record/per file in case recovery is needed, thereby speeding up the processing. A toggle has also been added to see whether the system should bypass the ListenerState check at the end of each record. To use this, set the Dynamic System Setting "listener/skipListenerStateCheck" in the "Pega-IntegrationEngine" ruleset to true.Additional Installation Instructions Please create/set the Dynamic System Setting "listener/skipListenerStateCheck" in the "Pega-IntegrationEngine" ruleset as true.

INC-
184212 · Issue 677287

Updated AgentName handling for QueueItemID

Resolved in Pega Version 8.7.1

A report was showing as scheduled but no mail was received when it was supposed to run. Investigation showed this was due to the reports being corrupted, leading to the flow skipping the necessary Queue-For-Agent method. While there was a workaround of doing a "Save As" to create a new version of the report, this has been addressed by setting the agentName before saving to the database to handle missing agentName cases and ensure pyAgentname is always populated when pzQueueItemID is not empty.

INC-172836 · Issue 655462

Added check for attachment upload for filename ending in $

Resolved in Pega Version 8.7.1

Attempting to upload a file to external web storage was failing if the filename's last character was $. This was traced to the system attempting to decode the name, and has been resolved by adding a check to see if there are at least two characters after $. If there are none, the decode step will be skipped.

INC-198029 · Issue 695562

Check added for empty SendAs in MSGraph

Resolved in Pega Version 8.7.1

When using MSGraph, logging showed the errors "Could not parse the address into InternetAddress Objects, falling back to parse with the regex" and "Unable to use the configured "Send As" email address from Records. Will fall back to 'first' recipient of incoming email." This has been resolved by adding a check for a blank SendAs field.

INC-199320 · Issue 696941

Corrected duplicate record error message

Resolved in Pega Version 8.7.1

When inserting a duplicate record in a grid, the error was shown at the harness level instead of the record level. This was traced to the error messages being removed from the step page, and has been resolved by updating the system so messages will not be cleared if the same value is being set.

INC-199341 · Issue 694712

Content-type values made consistent

Resolved in Pega Version 8.7.1

The content-type for service APIs was returned as 'text' for 401 errors when using a custom authentication type instead of the parent-type/child-type format such as text/plain, text/html, application/json, etc. This has been corrected.

INC-199665 · Issue 692753

Logic added to handle upper/lower case for Content-Type header value

Resolved in Pega Version 8.7.1

After Integrating REST Service with a HTTP/2 header, pzExecuteRestService was throwing a null pointer exception. This was traced to headers not being treated in a case-insensitive manner: the header contained a lower-case 'content-type' while the system was looking for 'Content-Type' (upper-case). To resolve this, logic has been added to check for both 'content-type' and 'Content-Type' keys.

INC-199679 · Issue 688738

Handling added to email encoding for ISO-8859-8-i charset

Resolved in Pega Version 8.7.1

After update, cases were intermittently not getting created from inbound email and the process became stuck. This has been resolved by adding handling to replace the ISO-8859-8-i charset with ISO-8859-8 for encoding the mail content.

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