INC-143320 · Issue 602281
Support added for email addresses with hyphen in domain name
Resolved in Pega Version 8.3.5
When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.
INC-141579 · Issue 591852
Enhancement added for node heartbeat recovery process
Resolved in Pega Version 8.3.5
Nodes were not showing up in the admin portal even though they were up and running and could be seen in the pr_sys_statusnodes table. The exception "An exception was encountered while invoking the cluster membership listener callback" was seen. All nodes became visible again after multiple restarts. The root cause was traced back to a temporary database connectivity problem. The database itself was fine according to database monitoring reports, but a network problem, a slow database query, or another issue prevented Pega from establishing a connection for more than a minute. An enhancement has been made to resolve this: if a node becomes unhealthy due to the service registry missing due to a failed heartbeat, the heartbeat will try to recover after 60 seconds and keep trying every 30 seconds until it succeeds.
INC-142674 · Issue 594496
Enhancement added for node heartbeat recovery process
Resolved in Pega Version 8.3.5
Nodes were not showing up in the admin portal even though they were up and running and could be seen in the pr_sys_statusnodes table. The exception "An exception was encountered while invoking the cluster membership listener callback" was seen. All nodes became visible again after multiple restarts. The root cause was traced back to a temporary database connectivity problem. The database itself was fine according to database monitoring reports, but a network problem, a slow database query, or another issue prevented Pega from establishing a connection for more than a minute. An enhancement has been made to resolve this: if a node becomes unhealthy due to the service registry missing due to a failed heartbeat, the heartbeat will try to recover after 60 seconds and keep trying every 30 seconds until it succeeds.
INC-137255 · Issue 584910
Resolved Cassandra query read/write latency
Resolved in Pega Version 8.3.5
Read/write latency was seen when certain Cassandra queries were triggered by the system. This was traced to an unusual case where a flush was not done for an exceptionally long time period, and has been resolved.
SR-D49537 · Issue 521112
Embedded Pega Chat error resolved
Resolved in Pega Version 8.2.6
A cross-origin frame error was shown when the Pega Chat Window was embedded in a non-Pega page. Investigation traced the issue to code that was accessing the top/parent window, and which failed when used in a mashup scenario. This has been resolved with a try/catch block to wrap the code and handle scenarios where the
SR-D49782 · Issue 518048
Extension point added for ClearInteraction to support custom interactions
Resolved in Pega Version 8.2.6
In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.
SR-D57865 · Issue 520963
Added property check for outbound templated email reply
Resolved in Pega Version 8.2.6
When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.
SR-D63638 · Issue 544016
Performance improvements for opening cases with embedded images
Resolved in Pega Version 8.2.6
Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.
SR-D42451 · Issue 518067
ExecuteRDB call updated to use NativeSQL for blob
Resolved in Pega Version 8.2.6
After creating a test activity to clear data set records that used the DataSet-Execute method and passed the data set name and truncate operation, only 51 records were deleted in a single run when the data set had more than 51 records. Investigation showed that for blob tables, the database truncate operation was using executeRDB with an empty results page, i.e. it didn't specify pyMaxRecords, which on some databases might have limited the number affected records. To resolve this, the executeRDB call in the database truncate operation has been modified to use NativeSQL for blob tables.
SR-D45608 · Issue 519901
Correct service instance name passed for data flow in DSMStatus
Resolved in Pega Version 8.2.6
When using the Connect-HTTP service "DSMStatus" to provide the node and status information as seen on the various tabs of the Designer Studio > Decisioning > Infrastructure > Services landing page, using DataFlow as the service parameter for the HTTP service method resulted in an empty response when the expectation was to get the information regarding the cluster details of Dataflow node type. This was traced to the service instance name not being parsed correctly when used for Data Flow services, and has been resolved by ensuring the correct service instance name is passed for this use.