INC-196623 · Issue 686133
Chatbot outbound message formatting corrected
Resolved in Pega Version 8.6.3
Chatbot outbound responses were displaying appended br tags for next line in the messages. This was due to a formatting error in the menu (message type) title, and has been corrected.
INC-197116 · Issue 684956
Handling updated for migrated cases
Resolved in Pega Version 8.6.3
When performing a contact search in an interaction case that was migrated from an earlier version, clicking the Add Task button generated an exception when executing pzSendFeedbackToNLP(step 9) > pzFindTopicModel. This was traced to an unnecessarily call to pzMigrateInteractionCases each time a migrated case was opened, and has been resolved by updating the system to use JumpToLaterStep in Step1 of pzCheckAndMigrateInteractionCases to avoid calling MigrateCase again.
INC-199354 · Issue 696719
Corrected pulse comments rendering in mobile
Resolved in Pega Version 8.6.3
When using mobile, clicking the number on the Pulse comments section was not responding and conversations inside a comment were not visible. This has been resolved by updating pypega.social.js and pypega.social.css so the section renders correctly.
INC-200148 · Issue 693149
Added JSoup handling for older Microsoft Outlook versions
Resolved in Pega Version 8.6.3
Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.
INC-200237 · Issue 693180
Added API for Pega Call Team websocket reconnect
Resolved in Pega Version 8.6.3
When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.
INC-203463 · Issue 694165
Added deferred loading for email cases
Resolved in Pega Version 8.6.3
When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.
INC-174661 · Issue 678823
Handling added for clearing node killed between assignment and processing
Resolved in Pega Version 8.6.3
An Offer flow was not resuming after it expired according to the wait shape. Investigation traced this to partitions which were assigned to a dead node in NEW state where they were not picked up by the dataflow. The problem was only encountered in the unusual situation when a dataflow node was killed in the brief period of time between the assignment and the processing, and has been resolved by adding an update which will clear unknown new assigned partitions for the batch run health task.
INC-179879 · Issue 664804
Localization added to DelegateDescription
Resolved in Pega Version 8.6.3
Localization was not working correctly for the description of a delegated rule due to pyDelegeteDescription being defined with a non-localized Property value. This has been resolved by localizing the property value for pyDelegeteDescription.
INC-183211 · Issue 667011
Compare-To-Empty-String support added to Analyzer
Resolved in Pega Version 8.6.3
An enhancement has been added to support a NotEquals decision function in the Analyzer.
INC-186437 · Issue 685013
Updated entity attachment extraction tokenizers
Resolved in Pega Version 8.6.3
After creating an entity extraction model, it was seen that one of the entities worked when there was a space after the semicolon but the detection was not working if there was no space. This has been resolved by updating the Tokenizers with extra examples to address tokenization when ":" is present between two words without any spaces.