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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-142084 · Issue 599876

Support added for expression in strategy scorecards

Resolved in Pega Version 8.2.8

When invoking REST against a dataflow that had a strategy containing a scorecard that used an expression and the "Include model explanations option" was enabled in the Strategy configuration, the system failed with the error "PropertyValueInvalid .pxMaxScore Cannot cast the value (unknown) to double". This was traced to the Scorecard explanations failing during serialization when an expression was used, and has been corrected.

INC-143927 · Issue 599491

Oracle database performance improvements

Resolved in Pega Version 8.2.8

When the IH Summary was enabled and materialized on an ADM model, updating the ADM model was very slow on large sites. This has been resolved by adding several performance improvements for working with Oracle databases, including Oracle pre/post processing steps.

SR-D93777 · Issue 565692

Handling added for Oracle Aggregate IH Summaries

Resolved in Pega Version 8.2.8

When using using (Non Materialized) IH Summaries to aggregate IH data, the data returned by the IH summary did not include all the expected records. If the same criteria was executed on the database via SQL or by using a strategy to process raw IH data then the results were as expected. This was due to a difference in handling of Oracle vs postgres which causes an order by clause not to be generated in the query: the postgres column name is lower case, while in Oracle it is upper case. This has been resolved by updating the system to get the column name correctly from the propertytocolumn map so IH records are returned in correct order by Browse By Keys operation.

SR-D95605 · Issue 565486

Data Flow correctly saved to Database table Dataset

Resolved in Pega Version 8.2.8

After setting up a dataflow with Report definition as a source and Database table dataset as destination with the option "Insert new records and override existing", a data transform was used to modify a few of the values and write to the same database table. This table was mapped to pegadata schema and didn't have a pzpvstream column. Running the data transform generated an exception stating "DataStoreSaveStatementWithoutStream(PageDatabaseMapperImpl). The error was not seen when the pzpvstream column was added or if pzInskey was also removed along with pzpvstream, or if "only insert new records" was selected. This was traced to pzInsKey and pxInsName being null in the query formed while writing. There are two execution paths for the database dataset save operation, one for internal tables and another one for external tables. For a table with pzInskey but no blob, the system was incorrectly using the external table logic. This has been corrected.

INC-129910 · Issue 582545

Improved performance for Queries on VBD keyspace

Resolved in Pega Version 8.5.2

Unrestrained VBD queries were causing poor performance for very large Cassandra clusters. This was traced to queries which were not restrained with a WHERE clause, and has eben resolved by updating two identified Cassandra queries that do not contain WHERE clauses to operate within token ranges rather than across the entire Cassandra cluster.

INC-136634 · Issue 591678

Thread contention resolved for InteractionHistoryQuery

Resolved in Pega Version 8.5.2

High thread contention was observed while running Inbound load tests. This was traced to pzLoadInteractionHistory invoking a generated strategy to retrieve ihFields from InteractionHistoryQuery using the getUsedInteractionHistoryFields() method: because this method is synchronized, it caused a bottleneck. To resolve this, the synchronized methods have been replaced with the appropriate data structures.

INC-138501 · Issue 592287

Added VBD support for CSRF token setting

Resolved in Pega Version 8.5.2

Attempting to open any VBD reports in the marketing portal for a simulation test caused the user to be logged out. Investigation showed that this happened when CSRF token check was enabled in System > Settings > Cross-Site Request Forgery, and was caused by the planner not passing the CSRF tokens in its Ajax calls. To resolve this, handling for the CSRF tokens has been added to the necessary Ajax calls.

INC-139574 · Issue 606141

Exception handling added for dataflow rule assembly

Resolved in Pega Version 8.5.2

A Blue Screen error was coming up in the Customer Service Web Chat Application after an agent accepted the incoming chat request and sent messages in the chatbox in the Interaction portal. This has been resolved by adding handling for exceptions that occur when inlining templates during dataflow rule assembly, when inlining templates, we weren't handling exceptions properly.

INC-140160 · Issue 597037

NLP model update reflected on utility nodes

Resolved in Pega Version 8.5.2

After training models on a web node, model updates were not reflected in the email listeners running on the utility nodes. This was traced to the implementation of the model storage using obj-save, which does not propagate the static content on nodes apart from where it was saved. To resolve this, the implementation has been updated to use WBSave which clears static content on all the nodes.

INC-140821 · Issue 600749

Resolved Intermittent Access Group Issue for GetBundleEventDecisionDetails

Resolved in Pega Version 8.5.2

When using a REST service that calls the GetBundleEventDecisionDetails activity and dataflow to send the treatment in multiple channels, intermittent access issue related errors appeared while running the activity in logs for multiple customers. This was traced to a missed use case for authentication, and has been resolved.

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