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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-171594 · Issue 656185

Spell check correctly applied to email body

Resolved in Pega Version 8.4.5

Spell check was not being applied to email body for text analysis in Email Channel. This has been resolved to work irrespective of case.

INC-173859 · Issue 652640

Corrected compilation error for Decision Data component in Strategy

Resolved in Pega Version 8.4.5

After upgrade, a Decision data component defined in Strategy generated an assembly error when looking for class properties. This was traced to the use of "applies to" Instead of SR class, and has been resolved.

INC-174550 · Issue 658394

Alternative pyLabel source for Auto-generated Proposition Filter added as fall back

Resolved in Pega Version 8.4.5

After using save-as to move an offer/action rule containing eligibility criteria into a new ruleset /branch, the criteria disappeared. Proposition Filter has an explicit dependency on relevant records, and in this scenario investigation revealed all of the relevant records had been previously deliberately deleted. Using save-as on auto-generated CDH rules like actions is also not a best practice. To better handle unexpected actions like these and avoid the hard dependency on Relevant Records, when creating the Proposition Filter via the programatic API the system will fall back to reading the label from the sourcePage if is not possible to get the label from Relevant Record.

INC-175207 · Issue 655556

Added handling for DSM Services stuck in leaving status after database outage

Resolved in Pega Version 8.4.5

During a database outage, the heartbeat would fail and DSM services would eventually try to enter safe mode and stop. As the first step they would try to change the state to LEAVING, but because the database was down saving the LEAVING state failed and the exception was not handled correctly. This resulted in the rest of the stop operation logic not being executed and the service being stuck in LEAVING. To resolve this, an update h as been made to ensure the service goes to LEAVING_FAILED if anything fails during the stop operation including when setting state to LEAVING_FAILED. The state LEAVING_FAILED will get flushed to the database eventually when it comes back up. This will allow the aggregation service to start from the LEAVING_FAILED state and recover by itself after a database outage

INC-175707 · Issue 655349

Multi-level strategy gives correct rules during Batch run

Resolved in Pega Version 8.4.5

When using a nested page structure with multi-level strategies that loop through each page and process the customer, a customer with two linked customers A and B had the results of A overridden by B during Batch Processing while single case canvas testing showed the correct results. This was caused by the DSM clipboard page method of carrying the parent page info not supporting the re-use of pages, and has been resolved by adding an enhancement that will sanitize the strategy stage processor to ensure the correct page reference is used.

SR-D89428 · Issue 550391

Data Flow StartTime uses locale timezone

Resolved in Pega Version 8.3.3

The start time of the dataflow was displayed in GMT instead of the operator locale timezone. This has been corrected.

SR-D77157 · Issue 544471

DataSet preview will use date instead of datetime

Resolved in Pega Version 8.3.3

While using a DataSet preview functionality, the date appeared as reduced by one day. This has been resolved by parsing date as 'date' instead of 'datetime' to avoid issues with timezone interactions.

SR-D87709 · Issue 552397

Default context check added for saving adaptive model with locked rulesets

Resolved in Pega Version 8.3.3

When updating an adaptive model rule in Prediction Studio, the error message "No unlocked Rulesets/Versions found that are valid for this record. Unlock at least one Ruleset/Version that can contain records of this type." appeared when clicking Save. This occurred when a branch was used in the default context of the Prediction Studio settings. Although there was a workaround to use Dev Studio to Save As the adaptive model rule to the required branch, this has been resolved by adding a check for default context and then saving the model there if it is mentioned.

SR-D89012 · Issue 550799

DelegatedRules refresh icon made accessible

Resolved in Pega Version 8.3.3

When using Accessibility, the refresh icon in pzDelegatedRules was being read as "Link". This has been corrected by adding text for the refresh icon.

SR-D85558 · Issue 548285

Handling added for prolonged Heartbeat Update Queries

Resolved in Pega Version 8.3.3

After restart, the pyFTSIncrementalIndexer queue size had hundreds of thousands of entries even though it was empty prior to the restart.Investigation traced this to a job scheduler that checked all the database connections everyday at 1 EST by using a list that contained some connections which did not exist. Checking those invalid connections caused other update queries to queue and wait, resulting in the update heartbeat query taking longer than its default beat. This caused a Split Brain issue wherein other nodes considered the long-executing node to be dead and triggered a rebalance while the node itself continued to execute partitions thinking that it was healthy. This caused duplicate processing of records. To resolve this, a fail safe has been added: while updating heartbeat in Service Registry, nodes will enter safe mode when the update query is taking longer than the default beat.

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