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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-186889 · Issue 674016

Unused DSS compiledExpressions now defaults to false

Resolved in Pega Version 8.4.6

After updating from Pega 8.2 to Pega 8.5, executing a test campaign failed with an error in logs. This occurred when running Distribution tests with "Include funnel analysis reports" checked, and was traced to the DSS setting "decision/strategy/ssaVM/compiledExpressions". As this was previously used to toggle a feature which is no longer in use, the default setting for this DSS has now been changed to false to resolve this issue.

INC-187070 · Issue 672107

Strategy execution queries tuned

Resolved in Pega Version 8.4.6

During Next Best Action strategy execution, interaction history summaries were queried multiple times for a single strategy execution. To improve this function, the isChanged query will now be executed once after system startup if there are no changes instead of being executed every time the Aggregates DataSet BBK is executed. If the same Aggregates query is made multiple times as part of a Strategy in a REST request (i.e. likely multiple ADM models in a MakeDecision call), only one Aggregates BBK call will be made.

INC-189136 · Issue 679518

Dataflow with report definition source repaired

Resolved in Pega Version 8.4.6

After update, data flows using a report definition dataset as source were throwing a null pointer exception. This was traced to previous work done around retry handling for Oracle queries where there were issues identifying the correct column types; that previous work has been reverted to resolve this null pointer exception, and further work will be done to refine the solution to the Oracle CLOB DatabaseException.

INC-192102 · Issue 676362

Performance improvements for stale thread warnings

Resolved in Pega Version 8.4.6

Stale thread warnings were causing performance issues during dataflow run execution. Stale thread/slow component warnings are added as part of the dataflow execution when a processing thread takes more than 5 minutes to process a single dataflow record. The stacktrace of the dataflow thread is added as part of the warning for debugging purposes, but in some scenarios the stacktrace can become very large. This has been resolved by removing the stacktraces from the warning, improving the query logic, and adding the run ID to the exception method to assist if there is an error.

INC-179727 · Issue 704544

Modified batch requestor handling to ensure cleanup

Resolved in Pega Version 8.7.2

A large buildup of batch requestors was seen, and restarting the node did not clear it. Investigation showed that in the case of one class reading a DSS value, a Pega requestor was being created when it was unable to retrieve any Pega context, and this requestor was not cleaned up afterwards. To resolve this, an update has been made to the way the requestor and Pega context is being created along with ensuring it will be cleaned up properly after use.

INC-192826 · Issue 685795

PMML updated for nested 'if'

Resolved in Pega Version 8.7.2

Running a model on the openscoring API and the Pega PMML model gave different results. This has been resolved by updating the handling for nested 'if' in PMML.

INC-206109 · Issue 706237

Delayed Learning works correctly with Volume Constraints

Resolved in Pega Version 8.7.2

When running an outbound campaign using NBA Designers predictions and delayed learning in conjunction with volume constraints, the adaptive models ended up with incorrect feedback if the prediction had an Alternative label configured with a defined waiting window. This has been resolved with the addition of a new flag 'isVolumeConstraintEnabled' during dataflow creation which will check for volume constraint, and a filter in HandleResponses for that flag.

INC-207357 · Issue 703349

Decision Management book updated for additional NLP troubleshooting

Resolved in Pega Version 8.7.2

Troubleshooting articles have been added to the Decision Management book which address the most common issues encountered when working with the NLP capability of Pega Platform, including topic and entity detection and email parser. These tips can assist with issues such as a node running out of memory due to having a large number of custom Ruta scripts that use REGEX pattern matching.

INC-208709 · Issue 710809

Added handling for new requestor in previously authenticated Voice AI group

Resolved in Pega Version 8.7.2

When attempting to pilot the new Voice AI feature set provided recently in the Customer Service framework, the error "You lack access required to execute RULE-OBJ-ACTIVITY WORK-CHANNEL-INTERACTION-VOICEAI TRANSCRIPTDISPATCHER" was logged. The same was seen for the ConnectToAudioProcessor activity. Investigation showed this could happen when a new requestor that's not authenticated yet gets created with currentAccessGroup already equal to the desired access group, causing the authentication step to be skipped. This has been resolved with an update to address the dataflow thread authentication edge case where the default requestor access group is equal to the dataflow run's access group.

INC-210639 · Issue 705346

Query limit removed from Scenario Planner

Resolved in Pega Version 8.7.2

Scenario Planner was not correctly finding or opening some Audience Simulations. Investigation showed that when there are 500+ completed data flows, the system was failing to load next 500 records from pegadata.pr_data_decision_ddf_runtime. This has been resolved by removing the query limits, and additional debug logging has been added.

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