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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-133183 · Issue 205535

Fixed flow line distortion in Process Modeler

Resolved in Pega Version 7.1.9

When clicking through to a subprocess from a parent flow (by clicking the + sign in the blue subprocess shape), flow lines in the subprocess were shown in a distorted fashion. When opening the same flow in a separate tab (by right clicking the blue subprocess shape and selecting Open Flow) the flow lines were correctly painted. This was an issue caused by the different renderings of the flow depending on whether there was a click through to it (with the + on the parent flow?s subprocess shape), or the subflow was opened in a separate tab (with open Flow). After the Process Modeler saved and checked-in the flow, the connector lines were re-drawn in ways that were non-intuitive and hard to interpret due to the edge routing in PM being calculated off incorrect input data that was taking into account shapes that were not represented on the screen. To fix this, the system now ensures the edges are routed without taking into account any shapes not represented on the canvas.

SR-133184 · Issue 203710

Fixed flow line distortion in Process Modeler

Resolved in Pega Version 7.1.9

When clicking through to a subprocess from a parent flow (by clicking the + sign in the blue subprocess shape), flow lines in the subprocess were shown in a distorted fashion. When opening the same flow in a separate tab (by right clicking the blue subprocess shape and selecting Open Flow) the flow lines were correctly painted. This was an issue caused by the different renderings of the flow depending on whether there was a click through to it (with the + on the parent flow?s subprocess shape), or the subflow was opened in a separate tab (with open Flow). After the Process Modeler saved and checked-in the flow, the connector lines were re-drawn in ways that were non-intuitive and hard to interpret due to the edge routing in PM being calculated off incorrect input data that was taking into account shapes that were not represented on the screen. To fix this, the system now ensures the edges are routed without taking into account any shapes not represented on the canvas.

SR-A1705 · Issue 205449

Fixed scrumboard intermittent failure

Resolved in Pega Version 7.1.9

After upgrading, it was seen that the scrumboard would intermittently fail to load, partially displaying and then hanging if the columns did not fit within the window boundaries due to the number of elements. This was traced to an error in the functionality that resizes parts of the scrumboard, and has been fixed.

SR-A4995 · Issue 213355

Fixed flow line distortion in Process Modeler

Resolved in Pega Version 7.1.9

When clicking through to a subprocess from a parent flow (by clicking the + sign in the blue subprocess shape), flow lines in the subprocess were shown in a distorted fashion. When opening the same flow in a separate tab (by right clicking the blue subprocess shape and selecting Open Flow) the flow lines were correctly painted. This was an issue caused by the different renderings of the flow depending on whether there was a click through to it (with the + on the parent flow?s subprocess shape), or the subflow was opened in a separate tab (with open Flow). After the Process Modeler saved and checked-in the flow, the connector lines were re-drawn in ways that were non-intuitive and hard to interpret due to the edge routing in PM being calculated off incorrect input data that was taking into account shapes that were not represented on the screen. To fix this, the system now ensures the edges are routed without taking into account any shapes not represented on the canvas.

INC-179727 · Issue 704544

Modified batch requestor handling to ensure cleanup

Resolved in Pega Version 8.7.2

A large buildup of batch requestors was seen, and restarting the node did not clear it. Investigation showed that in the case of one class reading a DSS value, a Pega requestor was being created when it was unable to retrieve any Pega context, and this requestor was not cleaned up afterwards. To resolve this, an update has been made to the way the requestor and Pega context is being created along with ensuring it will be cleaned up properly after use.

INC-192826 · Issue 685795

PMML updated for nested 'if'

Resolved in Pega Version 8.7.2

Running a model on the openscoring API and the Pega PMML model gave different results. This has been resolved by updating the handling for nested 'if' in PMML.

INC-206109 · Issue 706237

Delayed Learning works correctly with Volume Constraints

Resolved in Pega Version 8.7.2

When running an outbound campaign using NBA Designers predictions and delayed learning in conjunction with volume constraints, the adaptive models ended up with incorrect feedback if the prediction had an Alternative label configured with a defined waiting window. This has been resolved with the addition of a new flag 'isVolumeConstraintEnabled' during dataflow creation which will check for volume constraint, and a filter in HandleResponses for that flag.

INC-207357 · Issue 703349

Decision Management book updated for additional NLP troubleshooting

Resolved in Pega Version 8.7.2

Troubleshooting articles have been added to the Decision Management book which address the most common issues encountered when working with the NLP capability of Pega Platform, including topic and entity detection and email parser. These tips can assist with issues such as a node running out of memory due to having a large number of custom Ruta scripts that use REGEX pattern matching.

INC-208709 · Issue 710809

Added handling for new requestor in previously authenticated Voice AI group

Resolved in Pega Version 8.7.2

When attempting to pilot the new Voice AI feature set provided recently in the Customer Service framework, the error "You lack access required to execute RULE-OBJ-ACTIVITY WORK-CHANNEL-INTERACTION-VOICEAI TRANSCRIPTDISPATCHER" was logged. The same was seen for the ConnectToAudioProcessor activity. Investigation showed this could happen when a new requestor that's not authenticated yet gets created with currentAccessGroup already equal to the desired access group, causing the authentication step to be skipped. This has been resolved with an update to address the dataflow thread authentication edge case where the default requestor access group is equal to the dataflow run's access group.

INC-210639 · Issue 705346

Query limit removed from Scenario Planner

Resolved in Pega Version 8.7.2

Scenario Planner was not correctly finding or opening some Audience Simulations. Investigation showed that when there are 500+ completed data flows, the system was failing to load next 500 records from pegadata.pr_data_decision_ddf_runtime. This has been resolved by removing the query limits, and additional debug logging has been added.

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