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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-184834 · Issue 669457

Channel copy text analyzer detection updated

Resolved in Pega Version 8.6.2

The error message "No unlocked Ruleset versions are available. Please add or unlock a ruleset to create a new channel." was displayed when trying to save a new interface. This was traced to the system copying the channel to incorrect classes/names due to detecting an incorrect type of text analyzer and copying the wrong rules. To resolve this, the method of detecting the text analyzer type on channel copy has been updated.

INC-184902 · Issue 669452

Corrected portal image display for authenticated request

Resolved in Pega Version 8.6.2

Email images for the user portal were not displayed in the browser but were showing correctly in the manager portal. The URL to the image was the same in both cases, however for the user portal the URL request was requiring authentication. This has been resolved by updating the API to use currentsessionURL.

INC-185455 · Issue 671976

Email widget auto-refreshes for incoming email

Resolved in Pega Version 8.6.2

The email thread was not updated automatically for incoming email in an email interaction case with Outlook, but did refresh when the work object was closed and opened in perform mode. This was traced to a Jump statement after pyMapEmailToEmailTriage which interfered with threading, which has now been removed.

INC-168290 · Issue 663427

Signature Accept callback fires correctly in offline app

Resolved in Pega Version 8.6.2

Clicking on the Accept button in the Pega mobile signature control was not properly calling the necessary pega.ui.signature.acceptSignatureCallback method. This has been resolved by adding code for the Post Success and Failure callback on Signature accept in the offline app.

INC-171951 · Issue 667123

Signature Accept callback fires correctly in offline app

Resolved in Pega Version 8.6.2

Clicking on the Accept button in the Pega mobile signature control was not properly calling the necessary pega.ui.signature.acceptSignatureCallback method. This has been resolved by adding code for the Post Success and Failure callback on Signature accept in the offline app.

INC-172315 · Issue 664628

Resolved intermittent attachment save error

Resolved in Pega Version 8.6.2

A Flow Action error was intermittently being displayed when saving attachments. This was traced to the activity pzUploadAttachmentToDocument-->Step 25 which uses the step page CallExtensionAct which can cause a page null exception if it is not initialized, and has been resolved by adding a Page-New step to initialize the page.

INC-179175 · Issue 664046

Mobile barcode scan sets value with correct context

Resolved in Pega Version 8.6.2

After implementing a list of items where each has a unique barcode, scanning the barcodes using the mobile app worked correctly the first time but subsequent scans were setting the value on the first element of the list and missing the context of the current scan position. This has been resolved with an update to ensure the scan barcode action sets the value on the correct property when using repeating dynamic layers.

INC-181126 · Issue 663306

Signature Accept callback fires correctly in offline app

Resolved in Pega Version 8.6.2

Clicking on the Accept button in the Pega mobile signature control was not properly calling the necessary pega.ui.signature.acceptSignatureCallback method. This has been resolved by adding code for the Post Success and Failure callback on Signature accept in the offline app.

INC-183559 · Issue 664813

Handling added to process Actions chunks on multiple nodes

Resolved in Pega Version 8.6.2

If the synching of chunks to a node was interrupted, attempting to resume the remaining chunks resulted in a processing issue if the Load Balancer passed the connection to a different node than was used for the first connection. As an example, if chunks were synched to node "A" and the restarted sync saved the remaining chunks to node "B", when all chunks were synced node "B" incorrectly determined node "A" was actually doing the work and skipped the processing of the chunks on node "B". This resulted in queued chunks being left untouched. To resolve this, the logic has been updated to allow multiple nodes to process the chunks.

INC-183822 · Issue 667501

Filename with non-ASCII characters normalized for Apple Safari upload

Resolved in Pega Version 8.6.2

When using the Apple Safari browser, attaching a file name that contained Japanese characters resulted in an "attachment doesn't exist" error message when trying to open it again. This was caused by the special characters in the FileName for the Data/Query string not being encoded during the file upload, and has been resolved by updating the UploadFileToADocument activity to normalize the FileName if the Safari Browser is being used.

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