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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A8445 · Issue 220085

Ensured display of empty user worklist section in hybrid client

Resolved in Pega Version 7.2

The user worklist section was not being displayed in the hybrid client if the login had no assignments (the WL(D_pyUserWorkList pxresultcount is zero) and the crewleaderworklist harness had a repeating dynamic layout. This has been corrected.

SR-A8217 · Issue 223611

Added server retry for push notifications in Sales Automation 7.14 / SFADevelopment for Android

Resolved in Pega Version 7.2

Push Notifications were not working on Sales Automation 7.14 / SFADevelopment for Android. This was traced to an error returned by the GCM server during registration, and the code has been modified to re-try the registration process if a failure is encountered.

SR-A12537 · Issue 224733

Optimistic locking honors OfflineEnabled function

Resolved in Pega Version 7.2

After upgrade, if a top level case type rule was checked out through the Case Explorer by opening the Case Designer and then changing the locking mode to Optimistic, the value reset back to Default after check-in. This was an issue with the pyOfflineEnabled setting being honored, and has been corrected.

SR-A9893 · Issue 220141

Checkbox values retained in Hybrid client on iOS

Resolved in Pega Version 7.2

Checkbox property values were not retained in Hybrid client on iOS inside a repeating dynamic layout, displaying the checkboxes as unchecked even when the property associated with the checkbox had value = true. This was not an issue when running the application on a desktop or in a regular mobile browser. This was traced to the ID attribute value of all the checkboxes being rendered as the same in this circumstance, and the system has been updated to generate unique ID attributes if bOptimized is true in the pzGenerateCheckbox RUF.

SR-125113 · Issue 193442

Localized labels displaying in Safari

Resolved in Pega Version 7.2

Localized headers were not displaying properly on Safari browsers if the Fat List mode was used for the grid headers. Rendering worked as expected using Field Value mode. This was an issue with localized labels not rendering properly when the width of the Safari browser is reduced, and has been fixed. In addition, an issue with the header values being added dynamically instead of using constant values for a mobile browser grid using responsive mode has also been fixed.

SR-125113 · Issue 216785

Localized labels displaying in Safari

Resolved in Pega Version 7.2

Localized headers were not displaying properly on Safari browsers if the Fat List mode was used for the grid headers. Rendering worked as expected using Field Value mode. This was an issue with localized labels not rendering properly when the width of the Safari browser is reduced, and has been fixed. In addition, an issue with the header values being added dynamically instead of using constant values for a mobile browser grid using responsive mode has also been fixed.

INC-154254 · Issue 674944

Correct Email Bot training text highlighted

Resolved in Pega Version 8.6.3

When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.

INC-181797 · Issue 679337

FocusSection timeout updated

Resolved in Pega Version 8.6.3

When being redirected from an email notification to a Pulse comment, the case opened but the Pulse post was not highlighted as expected. This was a purely cosmetic issue, and has been resolved.

INC-183960 · Issue 674382

Cases Created through email bots remain searchable

Resolved in Pega Version 8.6.3

When a case was created through Email Bot, the delete attachment link in pzCreateTriageWork activity was triggering a delete event in incremental indexing that removed the main work object. This has been resolved by adding a condition check in the SearchIncrementalIndexNotifier class for the link page, and the work object will be updated instead of deleted.

INC-189819 · Issue 676595

Entity highlight corrected

Resolved in Pega Version 8.6.3

In the email channel, the entity value highlighted under "Training" tab was different from the actual value detected. The location where it was detected was also different. This was traced to an inconsistency of the title shown on the UI of training data tab, and has been resolved by updating the title shown on each entity as well as using exit iteration instead of skip step in pyStructureEntity.

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