SR-123581 · Issue 188015
Scrolling corrected for Safari on mobile devices
Resolved in Pega Version 7.1.8
When using the global search on a tablet or mobile device, the results are displayed in a modal pop up in the browser. However, scrolling was not working when using Safari on a mobile device. To correct this, the Search Panel CSS and js were modified to enable scroll support on mobile devices.
SR-125913 · Issue 192447
Fixed file attachments in Mobile
Resolved in Pega Version 7.1.8
When using the AttachContent Control functionality in mobile, attaching a file popped up a window with the message 'File attached successfully', but no Action Sets associated with file attachments were actually run. Using the same functionality on desktop did not have any issues. This problem was traced to an error in the JavaScript code for the mobile control relating to the access group, and has been corrected.
INC-127591 · Issue 564818
isAuthenticated checks trimmed for Performance Improvement
Resolved in Pega Version 8.2.7
In order to improve performance, a duplicate check of pxIsRepositoryAuthenticated has been removed from the Function Rule.
INC-127859 · Issue 564619
Email image retrieval switched to Lazy Load
Resolved in Pega Version 8.2.7
In email, multiple images being loaded at once resulted in a performance impact. To resolve this, the fetching of inline images has been modified to use Lazy Load optimization which will retrieve file content from S3 storage on a need basis.
INC-127891 · Issue 564726
Added check for redirects when getting images from S3
Resolved in Pega Version 8.2.7
When retrieving images from S3 storage, a 303 redirect status response code was shown. Investigation showed that using a public URL caused the redirects, and this has been resolved by adding an AG hash while fetching images via an activity.
SR-D87412 · Issue 563227
Support added for multi-language email parsing
Resolved in Pega Version 8.2.7
Parsing an email body for different languages was causing performance issues. To resolve this, an enhancement has been added to support email IVA in seven languages, to use this, override the Work-Channel-Triage.pyParseReplyMail activity and add the required languages in the given parameter.
SR-D90459 · Issue 552661
Improved handling for attachments not using UTF-8 encoding
Resolved in Pega Version 8.2.7
When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.
SR-D92688 · Issue 551340
Optional feature to improve pxETReport performance
Resolved in Pega Version 8.2.7
Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.
INC-120326 · Issue 564435
Landing page refresh modified to avoid frequent reloads
Resolved in Pega Version 8.2.7
Approximately every two weeks, clients were able to login but it was not possible to work as the landing page refreshed constantly until all of the nodes were rebooted and the issue was cleared. Investigation indicated the frequent reloads were related to the cacheing of the operator details, and this has been resolved by updating the datapage reload strategy based on 'when' so frequent reloads will be avoided.
SR-D68572 · Issue 543003
Added check for duplicate attachment names with S3
Resolved in Pega Version 8.2.7
S3 Storage does not allow duplicate file names, but the AttachContent function was allowing duplicate file attachments. Due to this, the sync was failing to attach on the server and the message was never communicated to the client. This has been resolved by adding a check for duplicate file names when the storage is repository.