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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-157217 · Issue 631969

Field Service mobile refresh timing updated

Resolved in Pega Version 8.3.6

A configuration in the Field Service mobile app used to select and map data from a modal section to a wrapper section used "pega.fsm.mobileutil.reloadSection" to refresh the wrapper section and make the data visible after the mapping. If the refresh was performed after the initial login, the refresh was done on only a portion of the screen and resulted in incorrect data being shown to the user. However, continuing to fill in the section and then saving and reopening the task displayed the correct results. The issue was reproducible only on the first attempt after clearing cache/date: subsequent uses refreshed properly. This was traced to the timing of the configured actions, which caused the refreshSection action to be triggered before the runDataTransform action execution was completed. This has been resolved by adding code that will pause the action queue until the runDataTransform action completed.

INC-168935 · Issue 645393

CalendarGadget updated to display events in Saudi locale

Resolved in Pega Version 8.3.6

When using the pxCalendar section with the locale setting ar_SA, the calendar was correctly converted to a Saudi calendar but the events which were showing in the English version of the calendar were not showing up in in the Saudi Calendar. This was caused by the CalendarGadget page not populating properly due to the localized Hijri calendar failing a datetime check that was looking for a Gregorian calendar with time in GMT format, and has been resolved by updating the when rule "pzShouldDisplayEvent" to use the proper function for the localized calendar.

SR-D17575 · Issue 489953

Survey route to work queue option restored for smartshape

Resolved in Pega Version 8.3.2

After upgrade, routing to workqueue was no longer available for the new create survey smart shape. This has been restored.

SR-D37275 · Issue 519026

Enabled PDF attachment for iPad Safari

Resolved in Pega Version 8.3.2

It was not possible to select the PDF option when attempting to attach a file while using iPad Safari. This has been corrected.

SR-D40605 · Issue 510916

Corrected mobile password control behavior on failed validation

Resolved in Pega Version 8.3.2

Given a section on mobile where the out-of-the-box password control was used on a textbox with input field of type Password to set a new password, failed validation on the field caused the cursor on the input field to jump to the left. It was then not possible to delete the text or correct the placement of the cursor. This was traced to a missing type check for password in isTextBox(), and has been corrected.

SR-D42243 · Issue 525771

Added handling for offline mobile attachments using PRFiles and Repositories

Resolved in Pega Version 8.3.2

Attaching a file on mobile and then immediately clicking on it to open it either did not open the attachment or the attachment opened and then the app stopped working with a "Sync Failed" error. Attachments were not synchronized on the server, and when synchronization was re-tried the attachment was duplicated on attachment list. This was traced to the system being configured to use PRFile API for synchronizing attachments along with Repositories to store attachments; when the processing "commitAttachment" action was processed, it called the Work-.AttachFile activity to finalize attachment upload, but the activity was called without the mandatory attachment InputStream required when using PRFile + Repositories. This has been resolved by ensuring there is a call to Work-.AttachFile with InputStream in cases where PRFiles and Repositories are enabled.

SR-D42437 · Issue 513647

Pulse @mention will avoid triggering search request if no suggestion list is available

Resolved in Pega Version 8.3.2

Search threads were causing requestor Lock Exceptions due to poorly optimized queries sent to ElasticSearch when a Pulse mention was attempting to look up a person (e.g. "@"+typing) and the search of case objects to match to that search were performing poorly. To resolve this, an update has been made to avoid triggering requests if the suggestions list is not available for the search query.

SR-D43272 · Issue 516439

Local user lookup modifed to use requestor level data page to improve performance

Resolved in Pega Version 8.3.2

In a system with many users (over 40k), attempting to search for a user to send a private message was taking an excessive amount of time. Analysis found that all of the users were being loaded at once in a page list of type Code-Pega-List. This led to errors indicating the Page List property had more elements than the specified threshold, but pagination could not be added as the activity and RD are final. To improve performance, this process has been modified to use a data page at the requestor level instead.

SR-D43808 · Issue 512660

Resolved loop causing search to fail

Resolved in Pega Version 8.3.2

After upgrade, searching for a case caused node failure. This was traced to a system loop when trying to remove duplicate workpool classes and has been resolved by updating the pyPopulateWorkPoolsAndClassesForTagsSearch activity to remove extra looping on workpool classes in step 3. In addition, a new 'when' rule pyIsTagSearchEnabled has been added: the pySearchWrapper activity will only search tags when this rule is true.

SR-D50137 · Issue 528823

Resolved loop causing search to fail

Resolved in Pega Version 8.3.2

After upgrade, searching for a case caused node failure. This was traced to a system loop when trying to remove duplicate workpool classes and has been resolved by updating the pyPopulateWorkPoolsAndClassesForTagsSearch activity to remove extra looping on workpool classes in step 3. In addition, a new 'when' rule pyIsTagSearchEnabled has been added: the pySearchWrapper activity will only search tags when this rule is true.

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