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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-157596 · Issue 624791

Mobile channel upgrade wizard correctly initiated

Resolved in Pega Version 8.6

After upgrade, the offline mobile app was not loading the correct portal. This was traced to missing properties needed to launch the upgrade wizard for channels upgrading from a previous release to v8.5, and has been resolved by setting those properties in upgrade activities.

INC-160275 · Issue 628103

Unchecked Include descendant classes in pyFeedUserDetails report definition

Resolved in Pega Version 8.6

After upgrade from Pega 7.4. to Pega 8.4, the use of a custom class 'XX-Data-OperatorLoginDetails' which pattern-inherits from Data-Admin-Operator-ID was causing the error "Union not applied because properties [pyImageFileName, pyEmailAddress, pyUseLocale, pyDefaultTimeZone] are not optimized in Data-OperatorLoginDetails”. This happened when the case manager portal was launched and the report definition pyFeedUserDetails (introduced in newer releases) was running by default, and was due to the presence of a few unoptimized properties when the report definition had "Report on Descendant classes" - include all descendant classes, checked by default. To resolve this, the checkbox to Include descendant classes in pyFeedUserDetails is now set as unchecked by default.

INC-160295 · Issue 635008

Null check added for pzinskey in CSLoadSelectedArticle

Resolved in Pega Version 8.6

In step 5 of CSLoadSelectedArticle, there is a call to pzGetAssociatedTags. Step 1 of pzGetAssociatedTags is an Obj-Browse with MaxRecords set to 100000000, and there is logic to retrieve records where pxLinkedRefFrom = Primary.pzInsKey. If Primary.pzInsKey is null, then the Obj-Browse will fetch all of the records. In order to prevent an unnecessary flood of results, a when condition has been added in the CSLoadSelectedArticle rule to check pzInskey so that when the context is empty the system will not call the pzGetAssociatedTags and return the entire record set.

INC-160851 · Issue 631620

Multiple Pulse attachments deleted correctly from datapage

Resolved in Pega Version 8.6

If a Pulse post had only one attachment, removing the post using the Delete option correctly deleted the attachment from Link-attachment and Data-WorkAttach-File. However, if more than one attachment was present, the attachments were removed from view in the UI but were not deleted as expected from the datapage D_AttachmentList. This caused the pr_data_file table to grow very large. Investigation traced the issue to a 'when' condition in the PegaSocial-Message-ValidateDelete activity that was incorrectly being set to true due to a null value and causing the system to skip the deletefile step. This has been resolved by updating the logic to correctly handle removing multiple attachments on delete of a post.

INC-182423 · Issue 691800

Pull to refresh disabled during case submission

Resolved in Pega Version 8.6.3

Triggering a refresh (swipe down) on mobile while the spinning loading indicator was shown resulted in the error 'This action is not allowed' instead of being able to view the case. This has been resolved by disabling pull to refresh when there is any background network activity in progress.

INC-183485 · Issue 692519

ClientCache performance optimization

Resolved in Pega Version 8.6.3

In order to improve performance for the mobile app, updates have been made to optimize the ClientCache list interations.

INC-185434 · Issue 674054

Page group property passed correctly for complex questions

Resolved in Pega Version 8.6.3

When the Pega Survey Smart shape was used to configure a list of complex set of questions using Question rules and invoked using the Survey shape, the reload system was not passing the subscript value for the Page group property pyQuestionnaire. This caused an Invalid Reference exception and displayed an error pop up for the end user. Investigation traced this to a call to RefreshList to load a section holding pyQuestionnaire(Subscript) page content which was in place as part of a legacy fix but which has since been made unnecessary due to infrastructure changes in the DOM utilities. To resolve this, the ComplexQuestionCheckboxTemplate and pzComplexQuestionCheckBoxTemplateRowDetails section rules have been updated to remove the RefreshList action on checkbox.

INC-187230 · Issue 672473

Resolved exception during LDP processing

Resolved in Pega Version 8.6.3

A ConcurrentModificationException was appearing during the processing of Large Data Pages. This has been resolved with the addition of a lock on clear method in ConcurrentReplicatedPage.

INC-189511 · Issue 679185

Column width adjusted for Survey simple question text area

Resolved in Pega Version 8.6.3

When a number of columns were entered in a simple question (Answer tab) for a text area, the width was not reduced or increased for the text area. This has been resolved by setting pySpecifyWidth to custom for textarea.

INC-191970 · Issue 677464

Updates made for reviewing online case in an offline app

Resolved in Pega Version 8.6.3

After developing a Field Service Mobile app on Pega 8.3, updating and assessing the Mobile App on Pega 8.6 resulted in a flicker in the back arrow for returning to the work list. This was traced to WebViewManager not being available for online cases in offline apps, and has been resolved by adding an update that will use attachOnload/detachOnload if WebViewManager is not available. In addition, an issue with creating a space or document on mobile has been corrected by using the onViewRendered method instead of attachOnload for the offline app case.

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