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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C573 · Issue 346166

Sync error page retains uploaded changes

Resolved in Pega Version 7.4

After changes were made to a case offline and the case was then uploaded after the case had already been reassigned to someone else, a Pega-Work-OfflineSync work object was created and a copy of the case data was placed on the embedded pySyncErrorCase page but the changes were missing. To fix this, the pzStoreAndForwardProcessItems function has been modified to ensure the changes from the uploaded version are present on the pySyncErrorCase page.

SR-C6870 · Issue 349625

Performance improvement for finishAssignment sync

Resolved in Pega Version 7.4

Analysis of a trace on the output related to a finishAssignment sync found a second read of the work object within the pzDataSyncPackageCases activity (after it was previously read in pzCheckLockingMode). In order to improve performance, the system will make use of the existing open work object to avoid the dual DB read.

SR-C7706 · Issue 350556

Performance improvement for WorkID sync

Resolved in Pega Version 7.4

In order to improve performance, changes have been made to the pzStoreAndForwardProcessItems and pzGetAllOfflineWorkIDs activities: these will populate skipDPOfflineWorkIDsInteraction to conditionally skip the DP packaging, in order to ensure the offline temp ID reconciliation does not populate the data D_pzOfflineWorkIDs twice during delta sync.

SR-C1910 · Issue 344160

Performance improvement for D_StartingFlows

Resolved in Pega Version 7.4

The algorithm for loading D_StartingFlows has been adjusted to be specific to when "optimistic packaging" is enabled, so that D_StartingFlows is not loaded during typical delta sync response generation.

SR-C496 · Issue 343628

Images render correctly in iOS/Android

Resolved in Pega Version 7.4

The mobile app was not rendering images on IOS or Android devices, but the images were visible when running the mobile view from a desktop browser. In addition, the vertical scroll bar was not displayed on lengthy screens. This was due to the template code not appending '+xml' to MIME type when the SVG content did not start with "<?xml ," and has been fixed by always concatenating +xml in IconAssembly.java.

SR-C496 · Issue 342641

Images render correctly in iOS/Android

Resolved in Pega Version 7.4

The mobile app was not rendering images on IOS or Android devices, but the images were visible when running the mobile view from a desktop browser. In addition, the vertical scroll bar was not displayed on lengthy screens. This was due to the template code not appending '+xml' to MIME type when the SVG content did not start with "<?xml ," and has been fixed by always concatenating +xml in IconAssembly.java.

SR-B94506 · Issue 341185

Unneeded clipboard use cleared during sync

Resolved in Pega Version 7.4

During the "delta sync" process, a very large clipboard size (96 MB) was observed for offline sync service requestors. Further analysis showed that the application page contained a property pyOfflineCases which increased the application page size from 28K to 679K. Since the property isn't present in the saved application rule model, the pzDataSyncPackager rule will clear it from the clipboard to improve performance.

INC-143036 · Issue 599191

SurveyPage loads when ruleset is locked

Resolved in Pega Version 8.3.6

When the ruleset containing the survey rules was locked D_pzSurveyPage did not load and errors were generated. Investigation showed that if the flow was in a locked version, the PopulateShapeNodesFromFlowData activity did not call EvaluateConnectorState, causing the mapping of the transitions for connectors to fail in the activity MapBranchShapeConnectors. This has been resolved.

INC-153805 · Issue 627967

Mobile app language remains consistent after data sync

Resolved in Pega Version 8.3.6

When using a Field Service Mobile App where the locale of all workers was set to nl_NL, the UI was intermittently flipping from NL to EN and and back again. This was traced to the locale of the requestor (field worker) being lost during synchronization of the mobile app data to the server, causing the UI to fall back to the default value of EN. This has been resolved by ensuring the requestor always uses the chosen locale for the operator.

INC-155752 · Issue 622771

Hidden Question pages and answers will be saved to database

Resolved in Pega Version 8.3.6

After a question page was shown and some values were entered, going back to the question and reverting an option caused the question page to not be visible, but the answer values persisted in the clipboard and were eventually saved into the database. This was a missed use case for Question page smart shapes, and has been resolved by updating the pzSetQuestionPageParams data transform so that whenever a question page is evaluated to either to show/hide, when the question page visibility is set to false and the pyClearAnswerValuesWhenQPHidden 'when' rule is overridden, the corresponding values will be wiped from the clipboard and only the required values will be saved to the database. However, please note this is not supported for branching logic and visibility conditions should be used instead.

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