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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-136264 · Issue 582472

Chatbot text starts scroll at top of answer

Resolved in Pega Version 8.5.1

In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.

INC-139018 · Issue 587715

Rules updated to handle Outlook change that displayed multiple/duplicate email responses

Resolved in Pega Version 8.5.1

In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.

SR-D85563 · Issue 551684

Dependencies of module.xml documentation update

Resolved in Pega Version 8.5.1

Documentation has been updated to include specifics about adding a dependency in Microsoft JDBC Driver 6.0., under dependencies of module.xml.

SR-D88570 · Issue 550104

Cleanup script topic moved to Post-Upgrade steps in deployment documentation

Resolved in Pega Version 8.5.1

The deployment guides have been updated to indicate that the cleanup script should only be run after the upgrade has been completed, as well as clarifying that this is only required if the clean up scripts have never been run previously.

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