INC-143320 · Issue 602281
Support added for email addresses with hyphen in domain name
Resolved in Pega Version 8.3.5
When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.
INC-202878 · Issue 713792
Handling updated for social messaging items with very large embedded images
Resolved in Pega Version 8.6.5
Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.
INC-211974 · Issue 706616
UpgradeInteractionCase modified to update work page on save
Resolved in Pega Version 8.6.5
After update, service cases were failing to unpend when using a custom data transform that accessed the D_CorrespondenceCase data page. Investigation showed the D_CorrespondenceCase data page was internally using the D_pxGetInteractionCaseDetails data page; this call upgraded and saved and committed the case but this commit released the lock which the custom data transform had acquired. Because this happened before accessing the CorrespondenceCase datapage, it led to an error while committing the service case details. To resolve this, the postprocessing activity "pyUpgradeInteractionCase" of D_pxGetInteractionCaseDetails has been modified to write the update on the work page as soon as a save is performed.
INC-214974 · Issue 721181
Documentation updated for accessing D_pyUserInfoClaims
Resolved in Pega Version 8.6.5
When logging in using Org Credentials, trying to get the user details from D_pyUserInfoClaims did not return any information. This was due to the D_pyUserInfoClaims datapage being available only after authentication, so the claims information was not available during operator provisioning. The documentation located at https://docs.pega.com/security/86/mapping-operator-information-openid-connect-sso-authentication-service has been updated to include the following note: "This page becomes available and can only be accessed post authentication."
INC-136264 · Issue 582472
Chatbot text starts scroll at top of answer
Resolved in Pega Version 8.5.1
In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.
INC-139018 · Issue 587715
Rules updated to handle Outlook change that displayed multiple/duplicate email responses
Resolved in Pega Version 8.5.1
In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.
SR-D85563 · Issue 551684
Dependencies of module.xml documentation update
Resolved in Pega Version 8.5.1
Documentation has been updated to include specifics about adding a dependency in Microsoft JDBC Driver 6.0., under dependencies of module.xml.
SR-D88570 · Issue 550104
Cleanup script topic moved to Post-Upgrade steps in deployment documentation
Resolved in Pega Version 8.5.1
The deployment guides have been updated to indicate that the cleanup script should only be run after the upgrade has been completed, as well as clarifying that this is only required if the clean up scripts have never been run previously.