INC-203463 · Issue 694164
Added deferred loading for email cases
Resolved in Pega Version 8.5.6
When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.
INC-209419 · Issue 704268
Email bot tags the incoming account correctly
Resolved in Pega Version 8.5.6
When an email bot was created and configured for two email accounts, for example [email protected] and [email protected], an incoming email that had both of the email addresses in the "TO" line correctly created two Work-Channel-Triage-Email cases, but the data on the triage case did not correctly mark the incoming email account in "pzIncomingEmailAccount" or "pyAccountId". This has been resolved with an update that will rely on pyListenerPage if pzIncomingEmailAccount is blank initially, and if pzIncomingEmailAccount is still blank the system will then iterate over the email address and fetch the email account from the channelconfig page.
INC-167259 · Issue 647097
Documentation updated for evaluateFormulasLater parameter
Resolved in Pega Version 8.5.6
When an excel containing a formula was imported as binary file and viewed from the user end, the formula was visible. To address this, Case Management documentation has been updated to include additional information on using the evaluateFormulasLater parameter, which can be set to true to avoid errors in advanced formula evaluation. https://docs.pega.com/case-management/85/activities-integrating-cases-excel-documents
INC-177323 · Issue 672421
Search string wildcard use documentation updated
Resolved in Pega Version 8.5.6
The support article for the search API has been updated to clarify the ability to use the wildcard character "*" by manually adding it to the prefix of each term in the search string.
INC-190130 · Issue 678540
Help information updated for using Elastic Search with Report Definition
Resolved in Pega Version 8.5.6
The support article "Configuring a report definition to run against an Elasticsearch index" has been updated to clarify that the search can pass multiple values with a space in pySearchString as it does OR operation on all the fields, and that filters in the report definition will be used when executing the report directly or when calling the report in the pxRetrieveSearchData activity. https://docs.pega.com/system-administration/85/configuring-report-definition-run-against-elasticsearch-index